Female Service Coordinator

Job Description

Job Description: Service Coordinator (Female) Position: Female Service Coordinator Location: Ramapuram Department: Service & Maintenance Job Summary: The Female Service Coordinator is responsible for scheduling, coordinating, and monitoring service activities to ensure timely and efficient maintenance and repair services. This role involves liaising with clients, technicians, and internal teams to enhance service quality and customer satisfaction. Key Responsibilities: Service Scheduling & Coordination: Plan and assign service tasks to field technicians based on priority and availability. Maintain service logs and update records in the system. Ensure timely dispatch of technicians for maintenance and emergency repairs. Customer Communication & Support: Serve as the primary contact for customer service inquiries and complaints. Provide updates to clients regarding service schedules and job progress. Address and resolve customer concerns professionally and efficiently. Work Order Management: Generate and process work orders for maintenance and repair services. Ensure proper documentation of completed work and obtain customer approvals. Track and manage service contracts, including AMC agreements. Technician Support & Monitoring: Monitor field technicians’ schedules and ensure proper workflow. Assist technicians by providing necessary documentation and resources. Ensure compliance with safety and operational guidelines. Inventory & Spare Parts Management: Coordinate with the procurement team to ensure the availability of spare parts. Maintain stock levels and track the usage of spare parts for service tasks. Reporting & Documentation: Prepare reports on service activities, job completion, and customer feedback. Maintain accurate records of maintenance schedules and service requests. Qualifications & Skills: Bachelor’s degree or diploma in Business Administration, Engineering, or a related field. 1-3 years of experience in service coordination, customer service, or a similar role. Strong organizational and multitasking skills. Excellent communication and problem-solving abilities. Proficiency in MS Office and service management software. Knowledge of elevator systems or technical services is an advantage. How to Apply: Interested candidates with relevant experience and qualifications are encouraged to submit their resume and cover letter to [email protected] or contact us +91 7358104699 . Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person