FEMALE HOTEL RECEPTIONIST

Job Summary:

We are looking for skilled and courteous Female Receptionist to manage our front desk operations, provide exceptional guest service, and ensure a seamless check-in/check-out experience.

Key Responsibilities:

1. Welcome and register guests: Provide a warm and professional welcome, register guests, and assign rooms.

2. Manage front desk operations: Answer and direct phone calls, respond to emails, and handle guest inquiries.

3. Check-in/check-out: Process guest check-ins and check-outs efficiently and accurately.

4. Room assignments and key management: Assign rooms, manage key cards, and ensure secure key storage.

5. Guest services: Provide information on resort amenities, services, and local attractions.

6. Handle guest complaints and concerns: Resolve guest issues promptly and professionally.

7. Maintain accurate records: Update guest information, room assignments, and other relevant records.

8. Collaborate with other departments: Work closely with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.

9. Maintain a clean and organized front desk area: Ensure the reception area is tidy, organized, and reflective of the resort's high standards.

Requirements:

1. Education: High school diploma or equivalent required; post-secondary education in hospitality or a related field is an asset.

2. Experience: 1-2 years of experience in a front desk or reception role, preferably in a hospitality environment.

3. Skills:

- Excellent communication and interpersonal skills.

- Proficient in property management systems (PMS) and Microsoft Office Suite.

- Strong organizational and time management skills.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Friendly and approachable demeanor.

4. Availability: Stationed at Resort

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Dirang, Arunachal Pradesh: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person