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FBS Operational Support Analyst I

1 - 6 years

0 Lacs

karnataka

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

kpi monitoring data analytics ivr sql excel visio incident management support servicenow ticket support research analytics ivr calls analysis documentation maintenance uat testing production validation support inspect adapt test data acquisition stakeholder interaction microsoft office word

Work Mode

On-site

Job Type

Full Time

Job Description

Capgemini is looking for a highly motivated and detail-oriented Operational Support Analyst I to join a top 10 US Insurance Carrier. In this role, you will be responsible for providing Incident Management Support (L1), triaging issues, offering ServiceNow Ticket Support, conducting research and analytics to support various initiatives, listening to IVR calls to provide proactive recommendations for tuning and improvement, maintaining documentation, participating in UAT Testing, and supporting initial validation activities after a production deployment. You will also be tasked with monitoring KPIs, tracking the actual value of deployed change requests, participating in Inspect & Adapt, and owning test data acquisition requests and troubleshooting. Additionally, you should possess skills and abilities to interact effectively with diverse stakeholders. Our client is one of the largest insurers in the United States, with gross written premiums exceeding US$25 billion (P&C) and serving over 10 million U.S. households through a vast network of agents and employees. The client is part of one of the largest Insurance Groups globally. Location: India, Mexico Requirements: Total Work Experience: - Minimum Required: 1-3 years - Preferred: 4-6 years Language Proficiency: - English - Fluent Required Education: - Minimum Required: Bachelor's degree Preferred Branches of Study: - Data Analytics - IVR - IT Software / Tool Skills: - SQL - Entry Level (1-3 Years) - Microsoft Office (Word, Excel, Visio) - Entry Level (1-3 Years) Benefits: This position offers a competitive compensation and benefits package, including: - Competitive salary and performance-based bonuses - Comprehensive benefits package - Home Office model - Career development and training opportunities - Flexible work arrangements (remote and/or office-based) - Dynamic and inclusive work culture within a globally known group - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development *Note: Benefits may vary based on employee level About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business through technology. With a workforce of over 340,000 team members in more than 50 countries, Capgemini aims to unleash human energy through technology for an inclusive and sustainable future. The company has a 55-year heritage and deep industry expertise, trusted by clients to address their business needs comprehensively. Capgemini's revenues in 2023 amounted to 22.5 billion.,

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