9 Stakeholder Interaction Jobs

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Digital Marketing.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management.

Role Purpose The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client. Do Prepare a winning solution for the fulfill the requirements of the client Requirement Understanding, Data Gathering & Solution Design Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers' demands/requirements Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines Performs final electronic layout and formatting as well as production of hard copies as required Follow up with sales team post submission of RFP response Co-ordination and Support to Internal Teams Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements Work with sales team proactively and provide support for 2nd and 3rd level customer meetings. Prepare a list of questions and of information/material needed to create the proposal Include standard or approved proposal language for legal sections according to company policy Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions Work with internal marketing team and external vendors for the purpose of proposal creation Support the marketing team and create specific client dockets, collaterals, mailers etc. Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted Effective Project Management Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc. Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners. Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule. Update the sales team and other stakeholders on a regular basis on the progress of the proposal Stakeholder Interaction & Management Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc. Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages Ensures communication among all parties throughout the proposal process Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track Reach out to the below mentioned internal teams during proposal creation: Deliver No. Performance Parameter Measure 1.Process & Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solutions created Support on pipeline generation 2. ClientNo. of RFP/Proposals/Solutions submitted %conversion rate from proposal to contract

Responsibilities and Duties: The candidate will be responsible for leading Voice Operations Functions (Collections Domain)Managing Client and Client Servicing, Responsible for SLA management, Governance and Reporting. Driving various developmental initiatives for Retention and Succession planning across levels A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units. Ensure timely achievement of SLAs across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner. Manage productivity and drive adequate staffing levels to ensure effective cost management To ensure effective development and management of operations plan. Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the companys operation function. Regular Interaction with Leadership team and individual department AVP to ensure that companys operational priorities are aligned with total company mission, vision and values. Be part of customer calls and customer meetings to promote organisations operational excellence. Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery. Requirements Graduate in anys tream. Overall 5 years experience. Minimum 2-4-year Experience in AMTeam Lead Role. (Collection Vertical) Advance excel ,Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal External.

Must Have: Experience in GStreamer, Ffmpeg, MediaSDK Experience in Modern C++14/17, OOPs, Design patterns Job Overview: We are seeking an experienced C++ Video/Audio Streaming Lead (GStreamer) to join our team and drive the development of cutting-edge video and audio streaming solutions. In this role, you will lead the design, implementation, and optimization of multimedia streaming systems using GStreamer and C++. The ideal candidate will have strong expertise in multimedia technologies, with a focus on real-time media processing, and will be able to guide the team in delivering high-performance, scalable solutions. Key Responsibilities: Leadership & Collaboration: Lead a team of developers to design, implement, and optimize video and audio streaming solutions using C++ and GStreamer. Collaborate with cross-functional teams to ensure the seamless integration of multimedia components. Streaming System Architecture: Architect and design the system for efficient media streaming, addressing performance, scalability, and reliability. Build robust solutions for video/audio encoding, decoding, and streaming. GStreamer Expertise: Leverage GStreamer to build complex pipelines for media processing, handling video and audio synchronization, compression, streaming protocols, and more. Optimization: Analyze performance bottlenecks in streaming systems and work on optimizing latency, throughput, and resource consumption. Improve system efficiency through profiling and tuning. Innovation & Research: Stay up to date with the latest trends in media streaming, codecs, and protocols (e.g., H.264, H.265, WebRTC, RTMP, etc.) and explore new ways to enhance the functionality and performance of our streaming systems. Code Review & Mentorship: Review code written by team members, providing constructive feedback to ensure high code quality and adherence to best practices. Mentor junior developers and help them grow their technical skills. Troubleshooting: Identify, analyze, and resolve technical issues in the streaming pipeline, ensuring seamless user experiences across multiple platforms and devices. Client & Stakeholder Interaction: Work closely with clients or internal stakeholders to understand requirements, deliver high-quality solutions, and maintain clear communication regarding project progress.

About The Role : Role Purpose The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client. Do Prepare a winning solution for the fulfill the requirements of the client Requirement Understanding, Data Gathering & Solution Design Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers'' demands/requirements Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines Performs final electronic layout and formatting as well as production of hard copies as required Follow up with sales team post submission of RFP response Co-ordination and Support to Internal Teams Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements Work with sales team proactively and provide support for 2nd and 3rd level customer meetings. Prepare a list of questions and of information/material needed to create the proposal Include standard or approved proposal language for legal sections according to company policy Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions Work with internal marketing team and external vendors for the purpose of proposal creation Support the marketing team and create specific client dockets, collaterals, mailers etc. Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted Effective Project Management Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc. Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners. Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule. Update the sales team and other stakeholders on a regular basis on the progress of the proposal Stakeholder Interaction & Management Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc. Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages Ensures communication among all parties throughout the proposal process Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track Reach out to the below mentioned internal teams during proposal creation: Deliver No.Performance ParameterMeasure 1.Process & Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solutions created Support on pipeline generation 2.Client No. of RFP/Proposals/Solutions submitted %conversion rate from proposal to contract

About The Role : Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Role & responsibilities :- Vendor Advance and Payables Analysis: Analyse vendor advances and payables, ensuring accurate recording. Monthly Provision Journal Voucher (JV): Prepare and process monthly provision JVs for book closure. Audit Support : Assist auditors with required documentation and information during audits. MIS Preparation: Prepare monthly MIS reports for Accounts Payable. MSME Compliance: Ensure compliance with MSME regulations, including reporting and timely payments. Stakeholder Interaction: Collaborate with internal and external stakeholders, such as Operations, Corporate teams, and Auditors. Other Relevant Activities: Support and handle other Accounts Payable tasks as required. Preferred candidate profile : Essential - B.Com / M.Com Semi Qualified CA / CMA 7-10 years in relevant industry experience (preferably in a captive shared finance services environment) Products to be handled : - Vendor Advances and Payables, Monthly Provision Journal Voucher (JV), MSME compliance, Financial MIS Reporting Perks and benefits :-Work from Home Technical Proficiency: Good knowledge of MS Excel; Power BI and Oracle knowledge is a plus.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process RMAC Risk compliance HR Employee engagement and retention etc. Talent Acquisition Hiring IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process. Fix any deviations Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent Technical Knowledge - FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Competent Project Management - Knowledge of project management and hands on experience in Agile methodology - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure 1. Process Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Productivity %Metrics met %deviations Vaule add to the client (FTE reduction) 2. Client Management CSAT/NPS Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score, %technical trainings, %general trainings