F&B Waiter/Waitress

As a Food and Beverage Waiter/ess at Grand Hyatt Bali, you will play a crucial role in providing exceptional guest service and ensuring a memorable dining experience for our guests. Key Responsibilities: - Ensure the delivery of our brand promise and provide exceptional guest service at all times. - Host and serve all guests, creating lasting memories and building relationships. - Handle all guest and internal customer complaints and inquiries courteously and efficiently. - Have a thorough understanding and knowledge of all food and beverage items. - Take food and beverage orders and serve them according to the established service sequence. - Handle guest and employee inquiries promptly, reporting complaints or problems if immediate solutions are not available. Qualifications Required: - Ideally hold a relevant degree or diploma in Hospitality or Tourism management. - Minimum of 2 years of work experience in hotel operations. - Proven experience as a Waiter in a luxury hotel or 5-star hotel. - Strong understanding of high-quality customer service and guest satisfaction. - Excellent knowledge of menu items and presentation standards. - Ability to anticipate guest needs and provide personalized attention. - Impeccable grooming and presentation. - Exceptional communication and interpersonal skills. - Multilingual skills are a plus. - Flexibility to work evenings, weekends, and holidays.,