Fashion Customer Support & Dispatch Assistant (Fresher)

Location:

Working Hours:

About Mazikien:

Role Overview:

Key Responsibilities:

Order Management & Dispatch Coordination:

• Manage and oversee the end-to-end order dispatch process, ensuring timely and accurate delivery.
• Coordinate closely with the production/manufacturing team for very limited input on schedules, primarily focusing on dispatch readiness.
• Collaborate with the PR team, influencers, and celebrities to manage and coordinate special dispatches and promotional orders.

Customer Support & Bot Optimisation:

• Handle advanced customer queries and issues that cannot be resolved by our AI customer support bot, providing empathetic and effective solutions.
• Proactively identify recurring customer queries and recommend improvements or new flows for the AI bot to handle, enhancing automation efficiency.
• Contribute to the continuous improvement of the customer support bot's performance and knowledge base.

Customer Relationship Management & Sales Advocacy:

• Develop and nurture strong, lasting relationships with our loyal customer base, fostering a sense of community and trust.
• Act as a sales advocate, identifying opportunities to recommend products and services that align with customer needs and preferences.
• Gather customer feedback to inform product development and service enhancements.

Backend System Management:

• Become proficient in using our backend system to accurately create new orders, process cancellations, and initiate returns/exchanges.
• Maintain accurate records of all customer interactions and order modifications.

Required Skills & Qualifications:

• Fluent in English (written and verbal communication).
• Basic proficiency in Excel or other spreadsheet software (e.g., Google Sheets).
• Exceptional organizational and time management skills.
• Strong interpersonal skills with a natural ability to build rapport.
• Problem-solving mindset with a keen eye for detail.
• Ability to work independently and as part of a collaborative team.
• Proactive and adaptable to a fast-paced environment.
• 0-2 years of Educational/ Internship experience in relevant field

What Mazikien Offers:

• A dynamic and supportive work environment.
• Opportunity to play a pivotal role in customer satisfaction and operational efficiency.
• Clear working hours with no expectation of overtime.
• Compensation in the form of leaves for any rare instances of working beyond regular hours.
• The chance to contribute to the growth and success of a vibrant brand.
• Competitive Pay
• The potential for growth into a role of your choosing within the company, with a clear career ladder for dedicated individuals.
• Strong job security in a growing and stable online retail business.