Responsibilities: * Manage customer queries via software and call * Ensure timely order fulfillment & communication * Maintain spreadsheet database accuracy * Collaborate with influencers on campaigns Over time allowance Annual bonus
As a Customer Support & Influencer Collaboration Specialist at Mazikien, a vibrant fashion brand in Mumbai, your role will be crucial in providing exceptional support to valued customers and nurturing successful collaborations with fashion influencers. Your passion for customer engagement will blend perfectly with the dynamic world of fashion and influencer marketing. You will strictly adhere to a work schedule of 10:00 AM to 6:30 PM, Monday through Saturday, with compensation for any additional hours worked, ensuring a healthy work-life integration. Mazikien offers a competitive compensation package and is eager to support your professional growth as the brand expands. **Key Responsibilities:** - Serve as the primary point of contact for customer inquiries via various channels (e.g., email, phone, social media), providing timely and effective support. - Address and resolve customer complaints and issues with empathy and efficiency, escalating complex matters as needed. - Maintain a thorough understanding of Mazikien's products, policies, and procedures to accurately assist customers. - Build and maintain positive relationships with fashion influencers, acting as a key point of contact for collaborations. - Assist in the planning, execution, and tracking of influencer campaigns, ensuring alignment with brand objectives. - Facilitate clear and consistent communication with influencers regarding campaign details, timelines, and deliverables. - Monitor and report on the performance of influencer collaborations, providing insights and recommendations for optimization. - Collaborate with the marketing team to ensure brand consistency across all customer and influencer interactions. - Document customer interactions and influencer communications accurately in relevant systems. - Identify and proactively address potential customer service or influencer relationship challenges. - Contribute to the development of FAQs, knowledge base articles, and other resources to enhance customer self-service and streamline influencer onboarding. **Qualifications:** - Skills: Excellent verbal and written communication skills, strong interpersonal and relationship-building abilities, exceptional problem-solving and conflict resolution skills, proficiency in using customer service software and social media platforms, strong organizational and time management skills, ability to work independently and as part of a team, a proactive and solution-oriented mindset. - Experience: While prior experience in customer service or influencer marketing is a plus, enthusiastic freshers with a strong aptitude for communication and a passion for fashion are encouraged to apply. - Education: A high school diploma or equivalent is required; a Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business Administration) is a plus. - Passion and Commitment: A genuine interest in the fashion industry and a strong commitment to providing excellent customer experiences and fostering positive influencer relationships are essential.,
As a Fashion Customer Support & Dispatch Assistant at Mazikien, you will be instrumental in ensuring seamless order fulfillment, delivering top-notch customer support, and cultivating relationships with our dedicated clientele. Your role will involve managing the end-to-end order dispatch process, collaborating with various teams, handling customer inquiries, and contributing to the overall operational efficiency. Key Responsibilities: - Manage and supervise the order dispatch process to ensure accurate and timely delivery. - Coordinate with the production team to ensure dispatch readiness. - Work closely with the PR team, influencers, and celebrities for special dispatches and promotional orders. - Address complex customer queries and issues with empathy and effectiveness. - Identify recurring customer queries and suggest improvements for the AI customer support bot. - Build lasting relationships with customers to enhance community engagement and trust. - Recommend products and services based on customer preferences. - Gather customer feedback for product and service enhancements. - Utilize the backend system proficiently for order processing and management. - Maintain accurate records of customer interactions and order changes. Required Skills & Qualifications: - Proficiency in English for effective communication. - Basic knowledge of Excel or similar spreadsheet software. - Strong organizational and time management skills. - Excellent interpersonal skills and rapport-building abilities. - Problem-solving capabilities with attention to detail. - Ability to work independently and collaboratively. - Proactive and adaptable to a fast-paced environment. - 0-2 years of Educational/Internship experience in a related field. At Mazikien, you will experience a dynamic and supportive work environment with defined working hours and no overtime expectations. You will have the chance to enhance customer satisfaction and operational efficiency while contributing to the growth of our vibrant brand. Our online retail business offers job security and growth opportunities within the company, allowing you to shape your career path according to your aspirations.,
Location: Thane, Maharashtra, India Working Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances) About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing exceptional service at every touchpoint. We're a growing team passionate about customer satisfaction and delivering high-quality products. Role Overview: We are seeking a highly organized, customer-focused, and proactive individual to join our team as a Fashion Customer Support & Dispatch Assistant (Fresher). This hybrid role is crucial for ensuring smooth order fulfillment, providing top-tier customer support, and nurturing relationships with our loyal clientele. You will be at the heart of our customer interactions, leveraging technology while also bringing a human touch to our operations. Key Responsibilities: Order Management & Dispatch Coordination: Manage and oversee the end-to-end order dispatch process, ensuring timely and accurate delivery. Coordinate closely with the production/manufacturing team for very limited input on schedules, primarily focusing on dispatch readiness. Collaborate with the PR team, influencers, and celebrities to manage and coordinate special dispatches and promotional orders. Customer Support & Bot Optimisation: Handle advanced customer queries and issues that cannot be resolved by our AI customer support bot, providing empathetic and effective solutions. Proactively identify recurring customer queries and recommend improvements or new flows for the AI bot to handle, enhancing automation efficiency. Contribute to the continuous improvement of the customer support bot's performance and knowledge base. Customer Relationship Management & Sales Advocacy: Develop and nurture strong, lasting relationships with our loyal customer base, fostering a sense of community and trust. Act as a sales advocate, identifying opportunities to recommend products and services that align with customer needs and preferences. Gather customer feedback to inform product development and service enhancements. Backend System Management: Become proficient in using our backend system to accurately create new orders, process cancellations, and initiate returns/exchanges. Maintain accurate records of all customer interactions and order modifications. Required Skills & Qualifications: Fluent in English (written and verbal communication). Basic proficiency in Excel or other spreadsheet software (e.g., Google Sheets). Exceptional organizational and time management skills. Strong interpersonal skills with a natural ability to build rapport. Problem-solving mindset with a keen eye for detail. Ability to work independently and as part of a collaborative team. Proactive and adaptable to a fast-paced environment. 0-2 years of Educational/ Internship experience in relevant field What Mazikien Offers: A dynamic and supportive work environment. Opportunity to play a pivotal role in customer satisfaction and operational efficiency. Clear working hours with no expectation of overtime. Compensation in the form of leaves for any rare instances of working beyond regular hours. The chance to contribute to the growth and success of a vibrant brand. Competitive Pay The potential for growth into a role of your choosing within the company, with a clear career ladder for dedicated individuals. Strong job security in a growing and stable online retail business.
Location: Thane, Maharashtra, India Working Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances) About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing exceptional service at every touchpoint. We're a growing team passionate about customer satisfaction and delivering high-quality products. Role Overview: We are seeking a highly organized, customer-focused, and proactive individual to join our team as a Fashion Customer Support & Dispatch Assistant (Fresher). This hybrid role is crucial for ensuring smooth order fulfillment, providing top-tier customer support, and nurturing relationships with our loyal clientele. You will be at the heart of our customer interactions, leveraging technology while also bringing a human touch to our operations. Key Responsibilities: Order Management & Dispatch Coordination: Manage and oversee the end-to-end order dispatch process, ensuring timely and accurate delivery. Coordinate closely with the production/manufacturing team for very limited input on schedules, primarily focusing on dispatch readiness. Collaborate with the PR team, influencers, and celebrities to manage and coordinate special dispatches and promotional orders. Customer Support & Bot Optimisation: Handle advanced customer queries and issues that cannot be resolved by our AI customer support bot, providing empathetic and effective solutions. Proactively identify recurring customer queries and recommend improvements or new flows for the AI bot to handle, enhancing automation efficiency. Contribute to the continuous improvement of the customer support bot's performance and knowledge base. Customer Relationship Management & Sales Advocacy: Develop and nurture strong, lasting relationships with our loyal customer base, fostering a sense of community and trust. Act as a sales advocate, identifying opportunities to recommend products and services that align with customer needs and preferences. Gather customer feedback to inform product development and service enhancements. Backend System Management: Become proficient in using our backend system to accurately create new orders, process cancellations, and initiate returns/exchanges. Maintain accurate records of all customer interactions and order modifications. Required Skills & Qualifications: Fluent in English (written and verbal communication). Basic proficiency in Excel or other spreadsheet software (e.g., Google Sheets). Exceptional organizational and time management skills. Strong interpersonal skills with a natural ability to build rapport. Problem-solving mindset with a keen eye for detail. Ability to work independently and as part of a collaborative team. Proactive and adaptable to a fast-paced environment. 0-2 years of Educational/ Internship experience in relevant field What Mazikien Offers: A dynamic and supportive work environment. Opportunity to play a pivotal role in customer satisfaction and operational efficiency. Clear working hours with no expectation of overtime. Compensation in the form of leaves for any rare instances of working beyond regular hours. The chance to contribute to the growth and success of a vibrant brand. Competitive Pay The potential for growth into a role of your choosing within the company, with a clear career ladder for dedicated individuals. Strong job security in a growing and stable online retail business.