Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facility Executive - Soft Services
Account Management – Work Dynamics (region/country)
What this job involves:
Job Overview: The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.
Key Responsibilities:Strategic Planning and Leadership:
Develop and implement strategic plans for soft services management
Set performance standards and key performance indicators (KPIs) for soft services
Lead and mentor a team of facility managers and service providers
Collaborate with other departments to align soft services with overall organizational goals
Service Management:
Oversee the delivery of soft services, including but not limited to: • Cleaning and janitorial services • Security and reception • Mail and courier services • Food services and catering • Landscaping and grounds maintenance • Waste management and recycling • Space management and move services
Ensure compliance with health, safety, and environmental regulations
Implement and maintain quality control systems for all soft services
Vendor Management:
Select, negotiate, and manage contracts with external service providers
Develop and maintain strong relationships with key vendors
Regularly evaluate vendor performance and implement improvement plans as needed
Budget and Financial Management:
Prepare and manage annual budgets for soft services
Analyze costs and implement cost-saving measures without compromising service quality
Review and approve invoices from service providers
Continuous Improvement:
Stay informed about industry trends and best practices in facility management
Implement new technologies and processes to improve service delivery and efficiency
Conduct regular service audits and implement corrective actions
Stakeholder Management:
Act as the primary point of contact for facility-related issues and inquiries
Maintain effective communication with building occupants, senior management, and other stakeholders
Conduct regular satisfaction surveys and address feedback
Sustainability and Corporate Social Responsibility:
Develop and implement sustainable practices in soft services delivery
Ensure compliance with corporate social responsibility initiatives
Emergency Response and Business Continuity:
Develop and maintain emergency response plans for soft services
Ensure business continuity in the event of service disruptions
Qualifications:
Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
5+ years of experience in facility management, with at least 3 years in a similar role
Strong knowledge of facility management software and technologies
Excellent leadership, communication, and problem-solving skills
Proven track record in managing large-scale facility operations and budgets
Experience with contract and vendor management
Understanding of relevant health, safety, and environmental regulations
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
