Facilitator

As a Facilitator based in Chennai - Navalur, you will play a crucial role in imparting in-depth knowledge and experience in the US Healthcare domain. Your key responsibilities will include: - Conducting multiple training sessions for new hires and overseeing nesting and certification processes - Ensuring training effectiveness remains above the required threshold by implementing a strong governance process - Reading and communicating various standard operating procedures to trainees effectively - Identifying gaps between internal processes and customer expectations to drive desired outcomes - Developing content and training materials for effective knowledge transfer - Adapting and enhancing training materials to align with current business needs and ensure easy understanding for trainees - Collaborating with Quality Assurance to calibrate process knowledge - Leading workshops for project team members to update them on recent industry trends in US healthcare - Conducting user acceptance testing for new process rollouts and automation within the program - Providing refresher training for bottom quartile performers - Offering floor troubleshooting support to ensure all queries are addressed promptly and accurately - Engaging in periodic knowledge calibration sessions with the client Please note that Firstsource follows a fair, transparent, and merit-based hiring process. It is important to be cautious of fraudulent offers and always verify through official channels or the email address deepalakshmi@firstsource.com.,