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Helpdesk Operator MGS Technology

3.0 - 5.0 years

5 - 6 Lacs

Pune

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Role Overview The Helpdesk Operator plays a critical role in the Facilities Management operations at Mannai Energy, acting as the central communication point between clients, technicians, and internal teams. The role involves managing the CAFM system, tracking service requests, ensuring SLA compliance, and generating accurate, actionable reports. This position requires strong organizational skills, technical understanding, and the ability to handle multiple contracts with varying KPI frameworks. Key Responsibilities Manage and operate the CAFM/Helpdesk system to log, track, and close service requests and incidents. Act as the single point of contact for all service-related communication at t...

Posted 3 months ago

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