F&A Operations| UK Insurance| P2P O2C -Business Delivery Manager| Pune

Role:

Location:

Shift:

Span

Qualification: Any graduate or PG

Desired Candidate Profile:

17-20 plus years

four to five years of experience in a Senior Management role.

F&A experience is must - P2P, O2C

Work experience in UK/US Insurance domain is must

5) Must have experience in managing a span of minimum 150 - 250 team members.

6) Well versed with the application of process improvement tools.

7) Should have done transitions and should have experience in lead strategic projects, driving metrics and revenue in the right direction.

8) Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects) and Process Transformation.

9) Related industry certifications.

************************************************************

Immediate Joiner Candidates

Please drop your CV via WhatsApp on:

************************************************************

Roles and Responsibilities:

Process Management & Improvement

1) Drive & achieve productivity enhancements.

2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.

3) Responsible for scoping, identifying new areas of work.

4) Oversee migration & stabilization of new processes.

5) Periodically review process & regulatory requirements and ensure compliance.

6) Review FTE requirements, shift plans & capacity planning.

7) Initiate, Execute & Facilitate process improvement initiatives/projects.

8) Lead Org wide projects across locations.

9) Integrate domain knowledge & business understanding to create superior solutions for the client.

10) Must clear at least one certification a year.

People Management

1) Conduct regular meetings with process managers & resolve concerns.

2) Conduct skip level meetings with team members & resolve escalations.

3) Own rewards & recognition schemes for assigned processes/teams.

4) Oversee L&D trainings for self & process managers.

5) Oversee staff domain certifications.

6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.

7) Liaise with recruitment team for recruiting new team members.

8) Identify & facilitate movements within the division for Process Managers.

Customer Service & SLA Delivery

1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes.

2) Manage client relationships and escalations.

Strategic Initiatives

1) Explore opportunities to move processes to the GSC satellite office.

2) Participate in special projects/organization wide initiatives