Expert - Business Support

Join our “Business Support Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Expert – Business Support (BS)

Job Grade – L

Job Location: Chennai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, the UI Tester will serve as a pivotal link between technical teams and business stakeholders, ensuring that user interfaces meet functional specifications and user expectations. They will meticulously evaluate solution designs, orchestrate test case development and execution, and facilitate communication across diverse teams, including external partners. Their expertise will be instrumental in guiding the testing process, from planning to reporting, and in supporting User Acceptance Testing to ensure the delivery of high-quality, user-centric solutions.

Key Responsibilities:

• Solution Design Review: Critically evaluate Solution Design Documents (SDS) from a testing standpoint, identifying any ambiguities and specifying testing prerequisites to ensure clarity and readiness for testing.
• Test Case Development: Design, develop, and document detailed test cases based on the SDS, ensuring they align with business processes and application workflows.
• Stakeholder Collaboration: Conduct walkthroughs of test cases with business and project stakeholders to ensure alignment and understanding, facilitating effective communication between technical teams and business units.
• Test Execution: Execute test cases meticulously to validate UI functionality and usability, adhering to predefined testing protocols and methodologies.
• Automation Testing: Utilize automation tools like Selenium, UFT, or RPA–UiPath, leveraging scripting languages such as Java or VBScript, to enhance testing efficiency and coverage.
• External Team Coordination: Liaise with external teams, including ISPs, DCGs, and vendors, to ensure testing objectives are met and integrated seamlessly across different components of the project.
• Test Reporting: Generate comprehensive test reports detailing test progress, outcomes, and any identified issues, providing actionable insights for continuous improvement.
• UAT Support: Assist business teams during User Acceptance Testing (UAT) phases, ensuring test cases accurately reflect user needs and application functionalities.
• Continuous Learning: Demonstrate a quick-learning capability and adaptability to new technologies, applications, and changes within the project environment.
• Leadership and Communication: Lead customer and stakeholder calls, effectively facilitating discussions and resolutions between various project participants while maintaining positive and proactive communication.
• Risk Management: Evaluate technical and business risks associated with UI testing, communicating potential impacts to the management team for informed decision-making.
• Agile Expertise: Apply expert knowledge of Agile scrum methodologies, defect life cycles, and test management tools like Jira or HP QC - ALM to streamline testing processes and enhance team agility.
• Quality Assurance: Ensure the highest standards of quality are maintained throughout the software development life cycle, from initial design to final delivery, focusing on the user interface's effectiveness and efficiency.

Educational qualifications:

• Bachelor’s degree in computer science, Information Technology, Data Science, or a related field is essential.

Work Experience:

• Candidates should possess a minimum of 2 to 4 years of hands-on testing experience, ideally within a data warehousing environment. This experience should demonstrate a comprehensive understanding of database structures, theories, principles, and practices.
• Proficiency in SQL scripting is mandatory, with a strong track record of crafting complex queries to validate data transformations, load processes, and ensure data integrity.
• Prior work experience in Agile and Scrum methodologies is required, highlighting adaptability, collaboration, and the ability to thrive in fast-paced development settings.
• Expert-level familiarity with test management tools like HP QC - ALM and Jira is expected, enabling efficient management, documentation, and tracking of all testing activities.

Preferred Qualifications:

• Additional certifications related to SQL, data warehousing, tools, and methodologies will be considered an advantage, indicating a dedication to ongoing professional development in the field.
• Experience within the logistics or a closely related industry is beneficial, providing valuable context that can enhance the relevance and effectiveness of testing strategies.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.