Experience Design Vice President

We have an exciting opportunity for you to shape the future of user experience and drive impactful design solutions.

As a Vice President Experience Design in Small Business within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across Chase for Business web and mobile. You will leverage your expertise in design and research to lead innovative initiatives, collaborate with cross-functional teams, and foster a culture of inclusivity and accessibility.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
• Lead end-to-end design initiatives, including service flows, wireframes, and prototypes for key product touchpoints
• Drive adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and promoting diversity
• Collaborate with cross-functional teams to integrate user experience design into product development for seamless solutions
• Analyze market trends, user research, and data insights to inform design decisions and optimize experiences
• Improve client onboarding, wayfinding, and servicing digital experiences for Chase for Business web and mobile
• Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective

Required qualifications, capabilities, and skills

• Five years of experience or equivalent expertise in user experience design or similar roles
• Ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into solutions
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies
• Advanced technical literacy, including understanding of client-side technologies, APIs, and microservices
• Ability to create visually appealing and functional designs using industry-standard tools such as Figma
• Experience in developing customer-centric solutions within complex business domains

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Service design expertise
• Experience with enterprise agility and collaboration across multiple teams
• Skilled in structuring and planning design work within cross-functional teams