Experience Design Senior Associate

Join us to shape impactful digital experiences and advance your career in a collaborative, growth-focused environment.

As an Experience Design Senior Associate in Claims Disputes and Frauds Operations, you will blend user needs with business goals to deliver seamless and accessible digital experiences. You will collaborate with cross-functional teams to drive continuous improvement and strategic thinking, ensuring our products serve a diverse range of users.

Job responsibilities

• Designs and develops elegant solutions to interaction challenges, ensuring consistency across products and platforms
• Applies advanced knowledge of information architecture and storyboarding to create user-centric designs
• Conducts data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborates with teams to incorporate inclusive design principles and accessibility guidelines
• Operates with an iterative design mindset, incorporating user feedback to enhance user experience
• Assists in analyzing market trends, user research, and behavior studies to inform design strategy
• Aligns user needs with business goals to drive impactful outcomes

Required qualifications, capabilities, and skills

• Three years in a user experience design or equivalent role focused on digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Demonstrated experience designing and optimizing user experiences across web, mobile, and other digital channels
• Experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Hands-on experience creating accessible and inclusive digital experiences
• Strong collaboration skills with cross-functional teams
• Examples of recent work samples and portfolio required to be presented

Preferred qualifications, capabilities, and skills

• Experience with financial services or regulated industries
• Advanced knowledge of user research methodologies