Posted:3 days ago|
Platform:
On-site
Full Time
S.no | Key Result Areas | Key Performance Indicators |
1. | Drive service quality and excellence | .Delivery performance of inbound DP within 4 hours of load arrival |
.% undelivered shipments | ||
.% Return to origin (RTOs) | ||
.Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc | ||
.Achievement of target NPS Scores for the service center | ||
.COD cash tally (Number of instances of errors in cash tally) | ||
2. | Drive Operations Process Efficiency and capability |
|
3. | Ensure Performance Driven Culture | .Adherence to Performance Management system timelines and guidelines |
4. | Drive employee morale and engagement | .PDA Attrition (%) |
DHL Aero Expreso
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