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EXL
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Executive

Executive

0 years

|

Pune division Maharashtra India

Posted:7 months ago

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Job Description

Handle customer inquiries via phone, email, chat, or other platforms with professionalism and empathy.
Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
Document interactions and update systems accurately to ensure seamless follow-up.
Collaborate with internal teams to resolve complex issues and enhance customer experience.
Adhere to company policies, compliance standards, and service-level agreements (SLAs).

Skills Required

chat service resolve compliance

Work Mode

On-site

Job Type

Full Time

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