Executive Escalation Manager

The Oracle Cloud Infrastructure (OCI) team is looking for skilled individuals who are eager to lead and enhance customers" cloud journey. If you are enthusiastic about understanding the workings of end-to-end cloud infrastructure and dedicated to ensuring customer success, this role is for you. As an Escalation Manager, you will be responsible for managing complex customer issues effectively by collaborating with various teams within Oracle and driving solutions to challenging technical and business problems. You will play a crucial role in resolving critical incidents by maintaining clear communication with customers and internal teams throughout the incident lifecycle. Operating efficiently in a high-pressure environment, you will demonstrate leadership and collaborate with global teams to develop and execute action plans. Your ability to engage and lead cross-functional teams will be essential in driving resolutions to critical customer issues. Key Responsibilities: - Act as the primary contact for customers and internal teams during critical incidents. - Ensure consistent communication with stakeholders from incident inception to resolution. - Collaborate with global teams to develop and execute action plans during critical situations. - Manage timelines and resources effectively to address challenging customer issues. - Track and communicate incident status and resolutions in a timely and professional manner. - Maintain technical aptitude to obtain OCI certifications as required and communicate complex ideas effectively. - Preferred Qualifications include experience in customer engagement, strong communication skills, and proficiency with cloud environments. Oracle is a global leader in cloud solutions, committed to leveraging cutting-edge technology to address current challenges. With a focus on inclusivity and diversity, Oracle provides a supportive work environment that encourages innovation and growth. Employees enjoy competitive benefits, flexible work options, and opportunities for career development. Oracle is dedicated to promoting accessibility and accommodating individuals with disabilities throughout the employment process. If you are passionate about driving customer success and thrive in a dynamic environment, join our team at Oracle to make a meaningful impact in the world of cloud technology.,