Executive - Customer Services - KAM MRO

Blue Dart,

India's Top 100 Great Places to Work

Blue Dart is where you belong

The Executive/Sr Executive Key Accounts is responsible for delivering exceptional customer service to national and regional key accounts, driving revenue growth through strong client relationships. This role serves as the primary contact for client inquiries, ensuring timely service delivery and proactive issue resolution while tracking performance metrics to enhance customer satisfaction. The position requires a deep understanding of client needs to effectively position Blue Dart's services and achieve financial targets.

To provide exceptional customer service to national and regional key accounts while driving revenue growth through strategic relationship management. This role ensures client satisfaction by addressing inquiries and proactively meeting their business needs.

• Serve as the primary point of contact fo r assigned key accounts, addressing queries, issues, and grievances efficiently.
• Build and maintain strong relationships with key decision-makers to identify business opportunities and drive revenue growth.
• Understand client needs to effectively position Blue Dart's services, ensuring timely service delivery and proactive shipment tracking.
• Monitor revenue performance, implement corrective actions to meet targets, and provide regular updates to clients.
• Track Net Service Levels (NSLs) and initiate remedial actions to enhance customer satisfaction, including handling claims as per company policy.

Education:

• Any bachelor's degree.
• Relevant certifications in customer service or account management are a plus.

Experience:

• Minimum of 5 years of experience in customer service, account management, or sales within the logistics or transportation industry.
• Proven track record of managing key accounts and driving revenue growth.
• Experience in building and maintaining relationships with senior decision-makers in client organizations.

Core Technical Skills:

• Strong understanding of logistics and supply chain management principles.
• Proficiency in CRM software and data analysis tools to track performance metrics.
• Excellent knowledge of customer service best practices and complaint resolution processes.

Behavioural Competencies:

• Exceptional communication and interpersonal skills for relationship building.
• Strong problem-solving abilities and proactive approach to addressing client needs.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.

When you join us, you're not just taking a job-you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

• Great Place to Work Certified

  -a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

• Competitive pay

  and performance-linked rewards that truly recognize your impact.
• Structured learning,

  global exposure

  , and on-the-job coaching to help you grow faster than ever.

• Best-in-class benefits

  -from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates

  diversity, innovation, and bold thinking

  -where your voice is heard and your contributions matter.

• Global career paths

  across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with

  India's most awarded logistics brand

  , trusted by millions and driven by purpose.

Come grow with us.