Executive - Customer Service & Pricing

Job Title: Executive – Customer Service & Pricing
Experience: 3–4 years
Location: Chennai
Industry: Shipping & Logistics

Job Summary:
We are seeking a motivated professional with 3–4 years’ experience in Customer Service & Pricing for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.

Key Responsibilities:

• Manage day-to-day customer service including enquiries, bookings, and documentation support.
• Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
• Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
• Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
• Handle customer complaints/escalations and ensure resolution within timelines.
• Maintain accurate records and generate reports as required.

Requirements:

• 3–4 years’ experience in Customer Service & Pricing in Liner / NVOCC industry.
• Good understanding of ocean freight, trade lanes, and market dynamics.
• Strong communication and customer handling skills.
• Proficiency in MS Excel and ERP systems.
• Ability to multitask and work under deadlines.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹32,563.81 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person