Executive

Job Description

Locations: Goa, Jaipur, Gurgaon Your Role: As a Front Office Supervisor, you are responsible for overseeing and coordinating the day-to-day operations of the front office department at the hotel. Responsibilities will include: Ensuring a high level of customer service, handling guest inquiries and resolving issues or complaints. Supervising and training front desk staff as per the brand SOP’s, keeping the staff motivated and empowered at all times to deliver guest satisfaction. Managing the check-in and check-out process, including room assignments and billing. Handling room reservations and ensuring accurate booking information has been communicated to all departments. Managing cash and payment transactions, preparing daily reports, and assisting with budget control. Ensuring the security and safety of guests, staff, and the property by following established protocols. Building positive relationships with guests to enhance their experience and encourage return visits. Performing administrative tasks, such as maintaining records, managing emails, and handling phone calls. Addressing and resolving any issues or conflicts that arise during a guest's stay. Scheduling front office staff for different shifts to ensure 24/7 coverage. Ensuring that the front office operations comply with hotel policies, local regulations, and industry standards. Skills & Requirements: Hotel Management and/or skill relevant education preferred Pleasing personality and good communication skills Computer dexterity: MS Office (Word, Excel, PPT) Prior relevant hospitality experience in position of application. Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)