1.0 - 5.0 years

0 Lacs

karnataka

On-site

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experience with IT service management tools like ServiceNow. - Strong grasp of Active Directory, including user and group management. - Analytical skills with a basic understanding of Excel for competency improvement analysis. - Excellent interpersonal, communication, and stakeholder management skills. - ITIL certification would be advantageous. Your Role and Key Responsibilities will involve: - Providing day-to-day functional guidance to agents during training, monitoring progress, and offering coaching. - Conducting training sessions using various techniques and delivery methods to enhance learning. - Achieving individual training performance metrics. - Collaborating with Operations to ensure smooth transition of agents from training to production. - Keeping up-to-date with product knowledge through calls, client meetings, and observations. - Communicating effectively with managers, peers, clients, and other stakeholders. - Supporting the Instructional Design team in creating training materials. - Evaluating the effectiveness of training programs and implementing improvements based on feedback. If you meet the requirements and are ready to take on this challenging yet rewarding role, please send your CV to simmi@hiresquad.in or contact us at 8467054123. Only immediate joiners will be considered for this position.,

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Process Trainer//Service Desk//Premium Domestic Process International BPO

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Process Trainer at an MNC in Pune, you will be responsible for providing day-to-day functional direction to agents within the program training classroom environment. This includes monitoring student progress throughout the training, providing coaching, developmental feedback, and readiness recommendations. You will utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Your role will involve preparing and delivering training material through classroom learning, hands-on demonstrations, and supporting activities. You will be held accountable for achieving individual training performance metrics and supporting the transition of agents from training to the production environment in collaboration with Operations to ensure competency levels meet business standards. To excel in this role, you must have at least 1+ years of experience as a Process Trainer in an International BPO, specifically in Technical Support Voice Process. Your key skills and knowledge should include a comprehensive understanding of PCs and printers, excellent troubleshooting and problem-solving abilities, solid knowledge of computer hardware, software, and networking concepts, and the ability to effectively communicate technical information to non-technical users. Proficiency in using ServiceNow or similar IT service management tools, a strong understanding of Active Directory (including user and group management), and analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement are essential. Additionally, possessing high levels of demonstrated interpersonal, communication, and stakeholder management skills will be beneficial in this role. ITIL certification would be considered an added advantage. You may also be required to support the Instructional Design team in designing and developing training materials for various instructional delivery methods, such as computer-based training, interactive classroom training, and written job aids. Evaluating the effectiveness of training programs using feedback methods like focus groups, interviews, and surveys will also be part of your responsibilities to enhance training resources and programs based on evaluation results. If you are an immediate joiner with excellent communication skills and meet the eligibility criteria mentioned above, we encourage you to apply by sending your CV to simmi@hiresquad.in or contacting us at 8467054123.,

Posted 1 week ago

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