EWM AMS lead consultant

Key Responsibilities:

• Act as the primary point of contact for SAP EWM-related AMS support and issues.
• Lead and manage the AMS support team (onsite/offshore) for SAP EWM incidents, service requests, and change requests.
• Analyze, troubleshoot, and resolve complex issues in SAP EWM module, including warehouse structure, inbound/outbound processes, RF screens, and warehouse monitor.
• Collaborate with business users and cross-functional IT teams to understand requirements and deliver solutions.
• Coordinate regular AMS activities: incident resolution, system monitoring, batch job monitoring, and routine maintenance.
• Identify and implement process improvements, system optimizations, and automation opportunities.
• Prepare and maintain AMS documentation including SOPs, RCA reports, and knowledge base articles.
• Manage SLAs, KPIs, and provide regular reporting to stakeholders.
• Support minor enhancements, testing (unit, integration, UAT), and deployment activities.
• Ensure proper change management and compliance with IT governance processes.
• Mentor and guide junior consultants in the AMS team.

Key Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 8 years of SAP experience with at least 4 years in

  SAP EWM (embedded or decentralized)

  .
• Proven AMS experience in a lead role in support/maintenance projects.
• Strong functional knowledge of warehouse processes (inbound, outbound, inventory, HU management, RF).
• Experience with EWM integration with MM, SD, TM, and third-party systems.
• Familiarity with debugging and working with ABAP team for custom developments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• ITIL certification or familiarity with ITIL-based processes is a plus.
• Experience working in global delivery models (onsite-offshore) is an advantage.