EUC Technical Engineer

Role Purpose

The role is responsible for managing the End User Computing Device and Estate as primary role to ensure the effective deployment, configuration, and ongoing support of Intune for endpoint management and security within the organization. You will also be responsible for the design, implementation, and management of Microsoft Intune solutions in a hybrid environment. The role ensures that those changes meet the Change compliance and SLAs along with error-free Deployments of Application, Patch and Operating System.

Acts as the conduit between IT Asset Management team, EUC Design and EUC Support translating customer, business, and platform and service requirements into technical development. Efficiently utilizing administrative, Co-ordination and Vendor Management skills to manage the End User Devices. Experience in Software Packaging and Patch Management are mandatory. Operating System Deployment and Mobile Device Management skills would be an added advantage. Should be an expert in Windows and some basic knowledge of MAC and Linux.

Experience and Skillsets required:

• Minimum 3+ years in a technical role
• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).

• Minimum 2 years of experience managing Intune. (Desirable, not Mandatory)

• Proven experience in designing, implementing, and managing Microsoft Intune solutions.
• In-depth knowledge of endpoint management, security, and compliance using Intune.
• Familiarity with modern management approaches, including co-management with Configuration Manager or any other tools like Ivanti Endpoint Manager etc.
• Strong scripting skills (PowerShell, etc.) for automation and customization.
• Microsoft certifications such as Microsoft Certified: Intune and Azure Administrator Associate are a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.
• Understands and utilises automation and available tools, strengthening own knowledge of functionality and looking to contribute to future development.
• Proven ability to create solutions for a variety of projects.
• Being able to explain complex issues in simple terms.