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Responsibilities:
- AI Application Strategy and Implementation l Lead the development of AI functionalities in the eSupport (online/digital self-service) field, design intelligent service scenarios based on Agentic AI, and enhance user interaction efficiency and service experience; l Collaborate with IT and related teams to formulate AI application implementation plans, ensure deep integration of AI models with business processes, and promote the implementation and optimization of AI functionalities in customer service, APOS, and other domains; l Preferred Qualifications: Possess strong AI Agent implementation capabilities;
- Operation and Optimization of Overseas Service Websites l Oversee the full-life cycle management of eSupport, analyze customer behavior using AI data tools, formulate targeted operation strategies, and improve website traffic, conversion rate, and customer retention rate; l Monitor the performance of AI services on the eSupport platform, regularly analyze service data and propose optimization suggestions, and ensure service stability and user satisfaction; l Preferred Qualifications: Experience in AI Agent services (e.g., service design, service operation, or service support) is highly preferred for this role.
- Design of AI-Driven Customer Service Solutions l Tap into customer needs, design and promote customer service solutions based on AI technology; l Collaborate with relevant teams, use AI tools to optimize service processes, provide data support and strategic guidance, and achieve business performance goals; l Preferred Qualifications: Have a clear understanding of the value and role of AI Agents in enhancing customer experience, and be able to integrate this insight into solution design.
- Industry Trend Tracking and Innovation Exploration l Continuously pay attention to the development trends of AI technology and industry dynamics, explore AI technology application scenarios, and propose innovative solutions to maintain competitive advantages; l Participate in industry summits and technical exchange activities, establish professional networks in the AI field, and introduce cutting-edge concepts and cooperation opportunities; l Preferred Qualifications: Be able to combine AI Agent technology trends to apply them innovatively in core scenarios such as customer service and eSupport, and possess the awareness of linking technical trends with business implementation.
Experience Qualifications
- 8+ years of overall working experience being a minimum requirement;
- 4+ years in service/customer experience-related roles, including but not limited to service experience design, customer service process optimization, or end-to-end service quality management;
- 2+ years of practical experience in AI Agent project delivery/execution, covering key stages such as AI Agent project planning, functional implementation
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
WD00086618 https://lenovo.avature.net/en_US/careers/JobDetailjobId=69767
Experience Qualifications
- 8+ years of overall working experience being a minimum requirement;
- 4+ years in service/customer experience-related roles, including but not limited to service experience design, customer service process optimization, or end-to-end service quality management;
- 2+ years of practical experience in AI Agent project delivery/execution, covering key stages such as AI Agent project planning, functional implementation
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
WD00086618 https://lenovo.avature.net/en_US/careers/JobDetailjobId=69767
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
