Customer Support- Inbound Call Agent – Multilingual Support More Retail Mrpl

1.0 - 5.0 years

3 - 6 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities: Multilingual Call Handling: Manage inbound customer calls in English or Hindi and at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada). Communicate clearly, confidently, and professionally with customers. Escalation Recording Issue Resolution: Listen attentively to customers, and accurately note down escalations and reasons for complaints. Coordinate with relevant teams during the call, ensuring the customer receives an appropriate and timely resolution. Stakeholder Coordination: Work closely with multiple internal stakeholders while on the call to resolve customer issues. Escalate major issues to the appropriate team via email or follow-up calls if...

Posted 2 months ago

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