ERP Support - IT

Junior Engineer -IT

What a typical day looks like:

• Act as the primary point of contact for ERP-related issues and queries at the site.
• Responsible for providing hands-on technical and functional support for the ERP system at the site level
• Ensures smooth day-to-day ERP operations, assists end users, troubleshoots system issues, and collaborates with the central ERP team to implement updates, enhancements, and process improvements
• Provide on-site user support, troubleshooting system errors, and resolving operational issues.
• Collaborate with cross-functional teams (Production, Finance, Supply Chain, Program, Process & Product) to understand business processes and align ERP functionalities.
• Perform data validation, data corrections, and minor configurations where necessary.
• Monitor ERP system performance and escalate critical issues to the central IT/ERP team.
• Perform new development / enactment sit UAT scenarios and ensure key user training for site operations.
• Document and maintain site-specific ERP processes and knowledge base.
• Identify opportunities for process improvement using ERP functionalities and automation.

The experience we’re looking to add to our team

• Minimum 2-4 years of experience in ERP support (site-level experience preferred).
• Strong understanding of core business processes like procurement, inventory, production, and finance.
• Hands-on experience with ERP systems (e.g., Baan V , Oracle, Infor, etc.).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Effective communication skills to support non-technical users.
• Ability to work independently and handle multiple priorities.
• Knowledge of ERP reporting tools and data extraction (SQL, Power BI, etc.).
• Understanding of system integration between ERP and other applications.
• Basic understanding of ITIL processes (incident management, change management).
• On-site support with occasional remote collaboration.
• May require occasional off-hours support during critical system events or updates.
• Experience in manufacturing or production environments is a plus.

What you’ll receive for the great work you provide:

• Health insurance
• PTO