ERP FUNCTIONAL SUPPORT

ERP Functional Support Executive

Job Responsibilities

? Interact with clients to provide functional support via chat, phone, and emails

? Log on and solve queries of clients

? Provide remote desktop or onsite support on Cloud ERP

? Identify client data issues and data entry issues

? Maintain Daily Issue Tracker and bring closure to issues as per TAT

? Provide timely updates to customers and 100% documentation on issue reasons

? Follow-up with clients on the solution provided.

? Review client feedback with a view to improve and enhance support quality

? Suggest enhancement and improvements in the software

? Test new functionality

? Create training ppts/videos

? Provide product trainings to clients and end users (online)

? Perform client data gathering and support product implementation

? Create, verify and push Client Data

? Test screens, modules and report bugs

? Frontend Screens Development

? Debug and Troubleshoot Testing screen & module and reporting bugs

? Product installation & configuration

? Perform Basic SQL data analysis

Desired Candidate Profile

? Minimum 0 to 1.5 years of experience in Technical Support role

? Knowledge of HTML,Javascript and SQL will be added advantage

? Advanced knowledge of word, excel, powerpoint and internet browsing

? Good communication skills, customer service skills and troubleshooting / problem solving skills

? Remote or onsite helpdesk experience preferred

? Experience of Cloud software operations or ERP or EDP will be added advantage

Education

? BCOM, MCOM,MBA,BBA

? BCA/MCA/BE/ BSC-IT/MSC-IT

? Certification in Tally and Excel --preferred