0 years
0 Lacs
Posted:2 weeks ago|
Platform:
Remote
Full Time
? Interact with clients to provide functional support via chat, phone, and emails
? Log on and solve queries of clients
? Provide remote desktop or onsite support on Cloud ERP
? Identify client data issues and data entry issues
? Maintain Daily Issue Tracker and bring closure to issues as per TAT
? Provide timely updates to customers and 100% documentation on issue reasons
? Follow-up with clients on the solution provided.
? Review client feedback with a view to improve and enhance support quality
? Suggest enhancement and improvements in the software
? Test new functionality
? Create training ppts/videos
? Provide product trainings to clients and end users (online)
? Perform client data gathering and support product implementation
? Create, verify and push Client Data
? Test screens, modules and report bugs
? Frontend Screens Development
? Debug and Troubleshoot Testing screen & module and reporting bugs
? Product installation & configuration
? Perform Basic SQL data analysis
? Minimum 0 to 1.5 years of experience in Technical Support role
? Knowledge of HTML,Javascript and SQL will be added advantage
? Advanced knowledge of word, excel, powerpoint and internet browsing
? Good communication skills, customer service skills and troubleshooting / problem solving skills
? Remote or onsite helpdesk experience preferred
? Experience of Cloud software operations or ERP or EDP will be added advantage
? BCOM, MCOM,MBA,BBA
? BCA/MCA/BE/ BSC-IT/MSC-IT
? Certification in Tally and Excel --preferred
Apex Seekers EdTech Private Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
coimbatore, tamil nadu
Experience: Not specified
Salary: Not disclosed
coimbatore, tamil nadu, india
Experience: Not specified
Salary: Not disclosed
coimbatore, tamil nadu, india
Experience: Not specified
Salary: Not disclosed