ERP Executive

As an ERP Support Executive at our company, your role will involve providing functional support for ERP users, resolving queries, coordinating with internal teams, and ensuring smooth day-to-day operations. You will be responsible for communicating with clients via calls and emails to provide timely resolution and updates. Key Responsibilities: - Provide first-level ERP support to internal users and external clients. - Handle client queries over calls and emails professionally and efficiently. - Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Inventory, Finance, HR, etc.). - Coordinate with technical teams for complex issues or enhancements. - Document client queries, resolutions, and follow-up actions. - Draft clear and concise email responses to client concerns or support requests. - Train users on ERP features, modules, and best practices. - Monitor system usage and support daily operations. - Assist in testing, data entry, and user acceptance during ERP updates or rollouts. Required Skills & Qualifications: - Bachelors degree in IT, Computer Applications, Business Administration, or related field. - 3 years of hands-on experience in ERP support. - Good understanding of core business processes and ERP functionality. - Strong communication skills (spoken and written) to interact with clients and internal teams. - Customer-oriented mindset with the ability to manage multiple queries. - Basic knowledge of databases or SQL is a plus. Please note that this is a full-time, permanent position with day shift schedule. Performance bonus is also included in the job benefits. The work location is in person.,