Job Title: Telecaller / Team Leader / Manager – Collection Department Company Name: ERG ENTERPRISES Location: Netaji Subhas Place, Delhi Job Type: Full-Time | Work from Office Job Overview: We are looking for experienced Telecallers, Team Leaders, and Managers to join our Collection Department. The role involves connecting with customers who have pending loan or EMI payments, reminding them of due dates, and assisting them in completing their payments on time. You will play a key role in achieving collection targets and maintaining strong customer relationships. Key Responsibilities: Make outbound calls to customers with overdue EMIs or pending loan payments. Politely remind customers about their dues and guide them through the payment process. Maintain accurate call logs and update payment status in the CRM or collection app. Negotiate and follow up on payment commitments until closure. Handle customer objections and resolve basic payment-related queries. Achieve daily, weekly, and monthly collection targets. Report performance updates to the Team Leader or Manager regularly. Requirements & Qualifications: Education: Minimum 10th / 12th pass; Graduates preferred. Experience: Only experienced callers required (telecalling / recovery / collections). Skills Required: Good communication in Hindi, English, and local language. Basic computer knowledge (Excel, data entry, CRM apps). Confidence, patience, and target-driven attitude. Strong negotiation and follow-up skills. Salary & Benefits: Salary Range: ₹15,000 – ₹25,000 per month (based on experience & performance) Incentives: Attractive monthly incentives based on collection performance Benefits: ESI & PF Friendly work environment Regular training and performance rewards Work Timing: Timing: 9:30 AM – 6:30 PM Working Days: Monday to Saturday (Sunday fixed off) Contact Details: 📞 Call / WhatsApp: 8506032579 ✉️ collection@suryaloan.com 📍 Address: ERG ENTERPRISES, Netaji Subhas Place, Delhi
Job description Job Titie, Field Collection Executive Department: Loan Recovery/Collections Location: (Allover Hyderabad) (Location) Hyderabad Ranga reddy Varangal Reports To: Collection Manager/Team Leader Job Summary: The Field Collection Executive is responsible for visiting customers in person to follow up on pending dues or loan repayments. This role involves direct interaction with customers, ensuring timely recovery of outstanding amounts while maintaining professional behavior and company reputation. Language preference: Hindi & English mandatory and Any local language. Key Responsibilities Visit customers at their home or business addresses for payment collection Follow daily collection targets and schedules provided by the team leader Explain payment details, dues, penalties, and consequences of non-payment to customers. Maintain accurate records of collections, visits, and customer commitments. Report daily updates and escalate issues or non-cooperative cases to the manager. Handle difficult customers politely and professionally without conflict. Ensure company assets and documents are safety handled. Follow all field safety and compliance protocols. Required Skills & Qualifications Minimum Qualification: SSLC/PUC/Any Degree Previous experience in field collection or recovery preferred. Good communication and negotiation skills Ability to ride two-wheeler and knowledge of local routes Android smartphone knowledge (for app updates & reports) Strong time management and self-discipline Additional Requirements: Two-wheeler with valid driving license (mandatory) Willing to work in the field and travel daily Basic knowledge of digital payments and mobile apps Contact Hr Naveen Kumar S- 9353947817