EPM Patch and Image Management Associate - Full Time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a EPM Patch and Image Management Associate - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
• Interfaces with customer and account-based teams on projects.
• Performs complex troubleshooting activities.
• Provides 3rd-level technical support in resolving internal and customer technical issues.
• Knowledge in Infrastructure Management using SCCM and co-management.
• Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2
• Able to develop custom deployment scripts; VBS, batch, PowerShell.
• Understanding on Package server, Task server, server concepts.
• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issues.
• Resilient in troubleshooting; able to create custom scripts for gathering the inventory from client endpoints.
• Knowledge of SCCM Client management Suite all Levels.
• Should be able to generate custom reports using SQL queries.
• Should be able to handle P1 / P2 major incident scenarios. Single point of escalation to all technical issues.

Qualifications:

• 10+ years of relevant experience or equivalent combination of education and work experience.
• Demonstrates a good understanding of current scripting technologies and batch commands.
• Demonstrates good knowledge of windows server administration to include AD, domains, policies etc.
• In-depth knowledge of configuration management principles and best practices.

Preferred skills:

• OS Image Development with SCCM, MDT
• PXE Setup (End to End)
• Windows ADK
• BIOS/UEFI settings; Modern Driver Management
• DHCP; PXE; Offline Imaging
• Registry Settings; Group Policy
• Intune; Configuration Profile; Autopilot; ESP
• VB Scripting; Batch Scripting
• SQL Query; PowerShell Scripting; PSADT; Toast Notifications