Lead end-to-end product support for global enterprise clients, manage support team, handle escalations, ensure SLA compliance, analyze trends, improve service quality and support UATs and product releases for smooth operations Required Candidate profile 6–10 yrs of experience in enterprise software/SaaS support with team handling. Strong in cloud, APIs, DBs, integrations Excellent in analysis, issue resolution, communication, and client management. Perks and benefits PF Mediclaim Gratuity Performance Bonus
Lead end-to-end client implementations by mapping business needs to product capabilities. Drive solution design, project delivery, stakeholder alignment, risk management, and post-go-live advisory while mentoring teams and improving product adoption Required Candidate profile 4-6 years in implementation with domain expertise in product/SAAS Skilled in business analysis, solution design, integrations & client delivery with strong communication & stakeholder management. Perks and benefits PF Gratuity Mediclaim
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