Enterprise TSE

Role Overview: Join Infoblox as an Enterprise TSE (Technical Support Engineer) in Trivandrum, where you will play a crucial role in providing technical assistance to customers. This challenging position involves addressing customer inquiries through various channels, diagnosing and resolving issues, and ensuring a seamless customer experience. Key Responsibilities: - Provide remote technical support to customers and partners - Take ownership of customer issues and see them through to resolution - Research, diagnose, troubleshoot, and propose solutions for customer problems - Offer prompt and accurate feedback to customers - Document knowledge through tech notes and articles - Recommend enhancements to application functionality and defect repair - Utilize innovative solutions to address customer issues - Install and configure Infoblox products and third-party software for support lab testing - Support a 24x7x365 organization by working rotational shifts and on-call responsibilities Qualifications Required: - Minimum one year of experience in remote technical support or systems administration (network administration background preferred) - Strong knowledge of TCP/IP and networking protocols - Willingness to learn DNS, DHCP, and other product-related protocols and technology - Excellent verbal and written communication skills - Familiarity with operating systems such as Microsoft or Linux is advantageous - Proficiency with L2, L3 devices - Exceptional customer service skills - Strong analytical and organizational capabilities - Self-motivated team player with the ability to multitask in a fast-paced environment - Bachelor's degree or relevant experience is a must Additional Company Details: Infoblox fosters a culture of inclusivity that values bold ideas, curiosity, and creativity. Continuous learning and growth opportunities are encouraged, making it a community where every voice is heard. The company offers comprehensive benefits, flexible work options, learning programs, career development opportunities, and a supportive work environment with various employee initiatives. If you are ready to make a difference and thrive in a challenging yet rewarding environment, Infoblox welcomes you to join as an Enterprise TSE in Trivandrum.,