Enterprise App Support Trainee

Key Responsibilities:

1. Provide Support

   : Offer day-to-day support to clients, troubleshooting issues related to Microsoft Business Central ERP including modules like Sales, Purchasing, Warehouse, Manufacturing and Finance and other application maintenance

2. Issue Resolution

   : Resolve system errors, data discrepancies, and user inquiries promptly and effectively. Track and document support issues and resolutions.

3. System Maintenance

   : Perform routine system maintenance tasks such as applying updates, patches, and ensuring smooth system performance.

4. User Assistance

   : Assist users with navigating the system, answering questions, and providing guidance on best practices.

5. Root Cause Analysis

   : Investigate and resolve root causes of recurring issues and suggest improvements.

6. Collaboration

   : Work with internal technical teams or third-party vendors to resolve more complex issues or implement system improvements.

7. Testing & Debugging

   : Conduct basic system testing and help identify issues during updates, upgrades, or integrations.

8. User Training

   : Provide on-demand training to users on new features or processes and ensure clients are using Business Central optimally.

9. Documentation

   : Maintain detailed documentation of support cases, solutions, and configurations.

Qualifications:

• Bachelors degree in Information Technology, or a related domain
• 0–1 years of experience in application support, IT support, or sales operations
• Solid understanding of Business Central core modules (e.g., Sales, Inventory, Manufacturing).
• Familiarity with system upgrades, patching, and release management.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination skills.
• Ability to work independently and handle multiple support tickets simultaneously.

Key Skills:

• Experience in implementing or supporting business process automation.
• Familiarity with MS SQL or database management.
• Previous experience in a support role within a professional services firm is preferred.

Languages Known:

• English & Tamil

Soft Skills:

• Strong problem-solving
• Excellent communication and interpersonal skills
• Capable of handling user queries with understanding and patience
• Adaptability to changing systems and business needs
• Effective time management and multitasking abilities
• Collaboration across cross-functional teams