Job
Description
As a Team Lead Membership at Carelon Global Solutions India, you will play a crucial role in managing the leader communication strategy and ensuring the effective implementation of internal communication messaging and social media content. Your responsibilities will include: - Ensuring successful communication of organizational initiatives and projects to employees and stakeholders - Achieving individual SLA targets and account level collective targets for the team - Overseeing day-to-day operations and driving continuous process improvements - Leading Lean and Kaizen projects to enhance customer satisfaction - Organizing team-building activities and ensuring 100% adherence to process specifications - Managing employee retention, engagement, and recruitment efforts - Conducting performance evaluations, providing feedback, and identifying areas for improvement - Coaching and mentoring team members when necessary Qualifications required for this role include: - A Bachelor's or Master's degree - 8+ years of overall experience with a minimum of 3+ years in a people manager role - Prior experience in US Healthcare/Enrollment & Billing is essential - Preferably seeking male candidates Key skills and competencies expected from you are: - Serving as the point of contact for day-to-day operations and issue resolution - Analyzing inventory and planning workforce deployment - Reporting performance data to internal leaders and partners - Managing new hire associates and their training - Proficiency in data management and presentation - Tracking team aspirations and facilitating development - Driving innovation and enhancements - Being agile, solution-centric, inclusive, and flexible to work night shifts or from the office At Carelon Global Solutions, we offer a world of limitless opportunities to our associates, focusing on learning and development, innovation, well-being, rewards and recognitions, health insurance coverage, workspaces, and policies designed with associates at the center. Carelon is an equal opportunity employer that values diversity and inclusion. If you require any reasonable accommodations during the interview process, please request the Reasonable Accommodation Request Form. Join us in our commitment to improving lives and communities, simplifying healthcare, and expecting more. As a Team Lead Membership at Carelon Global Solutions India, you will play a crucial role in managing the leader communication strategy and ensuring the effective implementation of internal communication messaging and social media content. Your responsibilities will include: - Ensuring successful communication of organizational initiatives and projects to employees and stakeholders - Achieving individual SLA targets and account level collective targets for the team - Overseeing day-to-day operations and driving continuous process improvements - Leading Lean and Kaizen projects to enhance customer satisfaction - Organizing team-building activities and ensuring 100% adherence to process specifications - Managing employee retention, engagement, and recruitment efforts - Conducting performance evaluations, providing feedback, and identifying areas for improvement - Coaching and mentoring team members when necessary Qualifications required for this role include: - A Bachelor's or Master's degree - 8+ years of overall experience with a minimum of 3+ years in a people manager role - Prior experience in US Healthcare/Enrollment & Billing is essential - Preferably seeking male candidates Key skills and competencies expected from you are: - Serving as the point of contact for day-to-day operations and issue resolution - Analyzing inventory and planning workforce deployment - Reporting performance data to internal leaders and partners - Managing new hire associates and their training - Proficiency in data management and presentation - Tracking team aspirations and facilitating development - Driving innovation and enhancements - Being agile, solution-centric, inclusive, and flexible to work night shifts or from the office At Carelon Global Solutions, we offer a world of limitless opportunities to our associates, focusing on learning and development, innovation, well-being, rewards and recognitions, health insurance coverage, workspaces, and policies designed with associates at the center. Carelon is an equal opportunity employer that values diversity and inclusion. If you require any reasonable accommodations during the interview process, please request the Reasonable Accommodation Request Form. Join us in our commitment to improving lives and communities, simplifying healthcare, and expecting more.
