Redefine the future of customer experiences. One conversation at a time.
We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We are seeking an
Engineering Manager II
to lead the evolution of our Customer Experience (CX) suite
and contribute to Nextivas mission of enhancing customer engagement. In this role, you will play a key part in designing and implementing innovative features and modules, collaborating with cross-functional teams, and shaping the future of our products.
Responsibilities
- Design and develop high-quality workflows, features, and modules within the CX suite
- Solve complex engineering and product challenges with scalable, customer-centric solutions
- Collaborate with design teams to iterate on and improve user experience
- Partner with cross-functional teams to prioritize and align product and engineering goals
- Mentor and collaborate with engineering peers and product managers
- Design, implement, and deliver stand-alone and RESTful API solutions
- Take full ownership of modules from design through deployment
Requirements
Basic Qualifications
- 10+ years of software development experience, with a strong focus on
Java
and Spring Boot
- 2+ years in a
leadership or engineering management
role - Proven expertise in
system design
and building scalable, robust software systems - Proficiency with
relational and non-relational databases
(e.g., MySQL, PostgreSQL, MongoDB) - Experience with
Apache Kafka
or similar messaging systems - Strong problem-solving skills and hands-on troubleshooting capabilities
- Solid understanding of
server-side architectures
- Comfortable working in
Unix/Linux environments
Preferred Skills
- Experience in
web application design, coding, and implementation
- Familiarity with
microservices architecture
and containerization
(Docker, Kubernetes) - Comfortable working across the stack and building
prototypes or MVPs
- Experience with
cloud platforms
such as AWS, Azure, or Google Cloud - Understanding of
DevOps practices
and CI/CD pipelines
- Exposure to
Agile development methodologies
- Quick learner and effective debugger
Additional Qualities
- Strong sense of
project ownership
and accountability -
Self-motivated
, proactive, and dedicated to delivering high-quality results - Ability to manage
multiple tasks and deadlines
effectively - High attention to detail and commitment to excellence
- Strong
team player
with the ability to contribute individually when needed
Nextiva DNA
(Core Competencies) Nextiva s most successful team members share common traits and behaviors:
-
Drives Results:
Action-oriented with a passion for solving problems. They bring clarity and simplicity
to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. -
Critical Thinker:
Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking
, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. -
Right Attitude
: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring
for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
-
Medical
- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. -
Group Term & Group Personal Accident Insurance
- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. -
Coverage Type
- Employee Only -
Sum Insured
- 3 times of annual CTC with minimum cap of INR 10,00,000 -
Free Cover Limit
- 1.5 Crore
-
Work-Life Balance
- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays -
Financial Security
- Provident Fund & Gratuity -
Wellness
- Employee Assistance Program and comprehensive wellness initiatives -
Growth
- Access to ongoing learning and development opportunities and career advancement
At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog .
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