Engineer-Tech Support - Ahmedabad

Job Title

Engineer- Tech Support

Location

Ahmedabad

About Us

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com

Job Summary

Technical support engineers are in responsible for addressing technical inquiries, coaching distributors and customers, and resolving customer issues. He will serve as the primary point of contact for all technical assistance, troubleshooting, and training related to Rotary mechanical. 

Responsibilities

• Assist our technicians and channel partners with accurate and quick technical support.
• Be able to instruct field service technicians and offer technical guidance. Identify issues, provide solutions, and offer a root cause analysis.
• Point of escalation for urgent help for channel partners and direct technicians. Collaborate within the company to offer a prompt solution.
• Leverage WIP, RMS, and IDM to keep track of recurring customer issues.
• Developing competencies through technical articles and tubes.
• Actively involved in New Product Development activities, including design and reliability, field testing and feedback, field upgrades, training, and new technology service capabilities.
• Utilize the warranty database to create and publish thorough reports that back up corrective actions.
• Develop and conduct internal and field trainings on our products and applications for distributor technicians, customers, and direct technicians

Basic Qualifications

• BE/B.Tech  with 3-8 years of experience  
• Must be known to the local areas/region  

Travel & Work Arrangements/Requirements

• As per business requirements

Key Competencies

• Must be able to communicate technological solutions not only to technical but to business users as well 
• Understanding of the Service

Knowledge in installation, commissioning, Maintenance

What we Offer

• 5 Days working
• Equity Stocks (Employee Ownership Program)
• Leave Encashment