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Inditech Valves
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Engineer- Service & Spares

Engineer- Service & Spares

Inditech Valves

4 - 6 years

4 - 5 Lacs

bhilai

Posted:19 hours ago| Platform:

Apply

Skills Required

and willingness to work in challenging field conditions.

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Service Execution

Attend to customer service requests for valves and skids across East India.
Conduct installation, commissioning, troubleshooting, and repair activities on-site.
Ensure preventive and corrective maintenance as per service protocols.
Document service reports and collect customer acknowledgment after each visit.

Customer Handling

Build strong rapport with customer maintenance teams and plant personnel.
Address customer concerns promptly and provide confidence through technical

competence.

Escalate only critical issues while demonstrating problem-solving ability on-site.
Support customers with spares identification, replacement planning, and

recommendations.

Coordination & Documentation

Liaise with internal teams (Design, Quality, Spares, Manufacturing) to resolve field

issues.

Ensure accurate communication of service feedback to the central office.
Assist in preparing quotations for spares and service jobs in coordination with the

Service & Spares team.

Maintain systematic records of service calls, parts replaced, and repeat issues.

Performance Indicators (KPIs)

Response time to customer service requests.
First-time resolution rate of service issues.
Customer satisfaction and repeat service engagement.
Accuracy and timeliness of service documentation.
Growth in spares and service revenue from assigned region.

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