As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.
The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process-based culture, we believe that written policies are a poor replacement for sound judgement. So come and be part of this exciting times Aeris is going through!
Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution. Job Detail
Function: Global Service Operations Center Position: NOC engineer Location: Noida Responsibilities:
- Alarms monitoring of Aeris application and infrastructure
- Proactively identify the problem and take the defined actions based on scripted method of procedures
- Provide expertise in monitoring to department peers
- Escalate the issue to next level and ensure the problem resolution
- Page the stake holders and Set-up the Incident management bridge for problem resolution
- Document the problem, impact and resolution delivered by SMEs
- Managing multiple cases at one time while adding procedural documentation
- Manage your workload by accurately gauging timelines and meeting timelines
- Required to work in 24*7 shift
Candidate Prerequisites
Qualifications:
- Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
Years of experience:
Technical and/or functional skills:
- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
- Experience with Zendesk, Jira or ticket tracking best practices
- Excellent written and verbal communication
- Experience with diagnostic tools and reading and interpreting logs
- Excellent organization skills
- A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
- Service Performance indicators and their interpretation.
- Working experience in either Access, Core, Transport networks
- Knowledge of routers/switches/firewall desired but is not mandatory
Personality attributes:
- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
- Must possess good communication skills and fluent in English speaking and Writing.
- Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
- Consistent attention to detail
- High level of commitment
- Team Player
- Customer focus approach and sense of urgency
- Ready to work in shifts 24x7
Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences and that s by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.
