The role will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support, and also responsible for the aftermarket sales revenue for the territory.
- To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
- Coordinate pre-installation requirements with customers
- Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
- Responsible for installation and servicing of all machines in the region.
- Providing support to customers for Mould Trials (In-house & on-site) for Machine Shipment.
- Responsible for Assembly of Machines & Machines operations at Customer Site
- Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
- Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
- Releasing flash for parts failure.
- Ensure customer training and customer care visit.
- Generation of Spare Parts Business & Developing the Spare Parts recommendation
- Preparing & Submission of Service Report for each machine
- Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal
Team:
This role shall be part of the service Pune Region and will be based at Pune.
Basic Qualifications:
Completed full-time Diploma in Mechanical / Electronics / Plastics / Mechatronics
Experience required 4 to 6 years of machine maintenance or machine testing.
