Engine Field Service Technician - Level III

Role Overview: You will be a customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. Your role will require a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. Additionally, you will play a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices. Key Responsibilities: - Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes. - Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards. - Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns. - Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition. - Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance. - Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation. Customer & Stakeholder Management: - Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers. - Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly. - Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks). - Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups. - Identify additional service and sales opportunities while maintaining strong customer relationships. Process, Compliance & Documentation: - Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports). - Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis. - Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels. - Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly. - Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.). Leadership & Knowledge Transfer: - Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans. - Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards. - Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability. Qualifications: - Apprentice Trained Engine Technician (preferred). - Vocational diploma from a recognized technical institution. - Bachelors degree in Mechanical/Electrical Engineering (preferred for Engineer roles). - Valid local driving permit. - Licensing may be required for compliance with export controls or sanctions regulations. Additional Company Details: The organization you will be working for is Cummins Inc. (Note: Relocation Package is not mentioned in the provided Job Description),