End User Services Technician II

Overview

THE ROLE:

Technician II, End User Support

How You Would Contribute

• Troubleshoot hardware/software issues, install systems, and assist users.
• Provide first-line support via phone/Teams chat.
• Working knowledge of MBT OS file installation.
• Collaborate effectively with the team.
• Manage time efficiently and maintain documentation.
• Provide VC troubleshooting support.
• Work experience with ticketing tools such as Snow, Jira, etc.
• Networking troubleshooting skills.
• Working knowledge of remote-control tools.
• Basic working experience with AD & DC servers and their roles.
• 3 to 4 years of IT infrastructure work experience.
  

Skills And Background Required To Be Successful

• Good knowledge of Microsoft products.
• Basic system and network troubleshooting skills.
• Basic knowledge of installing OS and debugging errors.
• Ability to support IT hardware lifting and shifting.
• Troubleshooting skills for VC tools.
• Work experience with remote-control tools to assist remote users.
• Ability to support system users of business units across pan-India locations.
• Willingness to work in shifts or provide on-call support.
  

Education

Qualifications