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EMS Administrator

EMS Administrator

Quantela

3 - 8 years

5 - 10 Lacs

shimla

Posted:None| Platform:

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Skills Required

wireless computer science helpdesk information security incident management antivirus information technology ips mpls monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview of the role

We are seeking an experienced EMS Administrator to manage and support Enterprise Management Systems (EMS), Network Monitoring Systems (NMS), and Helpdesk tools for the Department of Information Technology (DIT) in Shimla. The role requires expertise in network monitoring, routing and switching technologies, and foundational information security practices.

Roles and Responsibilities

Administer and maintain EMS/NMS and Helpdesk tools to ensure continuous infrastructure monitoring.

Monitor network devices and links; escalate and track issues through resolution.

Act as the Tool Specialist for NMS platforms handle configuration, maintenance, and upgrades.

Analyze and troubleshoot network-related issues.

Collaborate with network and security teams for incident management and system performance optimization.

Maintain system logs, documentation, and audit compliance records.

Desired Skills/Background

B.E. / B.Tech in Computer Science, Information Technology, or Electronics Communication or MCA (Master of Computer Applications)

Minimum 3 years of relevant experience in EMS/NMS administration

Proficient in using NMS tools (e.g., Motadata, Zabbix).

Well-versed with routing and switching devices and technologies.

Familiarity with:

ATM, Frame Relay, MPLS, Wireless, Broadband

Protocol analyzers (e.g., Wireshark)

Basic to intermediate understanding of:

Antivirus, Firewalls, IDS/IPS

Two/Three-factor authentication, VPNs, Content Filtering, Encryption

Knowledge of Information Security Audit parameters and standards.

Strong analytical and troubleshooting skills

Effective communication and coordination abilities

Ability to work independently and in a team

Willingness to work in shifts or on-call, if required

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EMS Administrator