Experienced IT Operations Specialist with 5.5 years of expertise in managing and optimizing OpenText monitoring and service management tools, including NNMi, OBM, SMAX, and SiteScope. Proven track record in ensuring high availability and performance of critical IT infrastructure through proactive monitoring, incident management, and automation. Skilled in event correlation, alert tuning, and ITSM workflows to streamline operations and reduce downtime. Adept at collaborating with cross-functional teams and providing 24x7 support in fast-paced environments. Show more Show less
As an Experienced IT Operations Specialist with 5.5 years of expertise, you will be responsible for managing and optimizing OpenText monitoring and service management tools, including NNMi, OBM, SMAX, and SiteScope. Your role will involve ensuring high availability and performance of critical IT infrastructure through proactive monitoring, incident management, and automation. You will utilize your skills in event correlation, alert tuning, and ITSM workflows to streamline operations and reduce downtime. Additionally, you will collaborate with cross-functional teams and provide 24x7 support in fast-paced environments. Key Responsibilities: - Manage and optimize OpenText monitoring tools such as NNMi, OBM, SMAX, and SiteScope - Ensure high availability and performance of critical IT infrastructure through proactive monitoring - Handle incident management and automation to improve operational efficiency - Utilize event correlation, alert tuning, and ITSM workflows to streamline operations - Collaborate with cross-functional teams to support IT operations in fast-paced environments Qualifications Required: - Minimum 5.5 years of experience in IT operations - Expertise in managing OpenText monitoring tools like NNMi, OBM, SMAX, and SiteScope - Strong skills in event correlation, alert tuning, and ITSM workflows - Ability to provide 24x7 support and work effectively in a fast-paced environment,