EMR Support Executive

Job Title: EMR Support Executive – Technical Support (Healthcare)

Location: Makarba, Ahmedabad
Shift Timing: Night Shift – 6:30 PM to 3:30 AM (Work from Office Only)
Working Days: Monday to Friday (5 Days a Week)

Experience Required: 1–3 years in EMR/EHR technical support or healthcare IT helpdesk (voice process)

Job Description:

We are looking for an experienced EMR Support Executive to join our healthcare technical support team. The ideal candidate will have hands-on experience in providing technical assistance for EMR/EHR systems and handling client communications through calls and remote support.

Key Responsibilities:

• Provide technical support to clients for EMR/EHR applications via calls, emails, and remote sessions.
• Troubleshoot software and system-related issues and ensure timely resolution.
• Maintain detailed documentation of client interactions and technical resolutions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensure high levels of customer satisfaction through effective communication and follow-up.
• Identify recurring issues and suggest process improvements to enhance support efficiency.

Requirements:

• 1–3 years of experience in EMR/EHR technical support or healthcare IT helpdesk (voice process).
• Strong verbal and written communication skills for client interaction.
• Good understanding of healthcare workflows and EMR/EHR systems.
• Ability to work independently in a fast-paced, night-shift environment.
• Strong problem-solving and analytical skills.

To Apply:
Send your updated resume to [email protected]
For quick response, connect via WhatsApp at +91 9081333150

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Food provided

Work Location: In person