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4.0 - 9.0 years
6 - 11 Lacs
chennai
Work from Office
General Purpose Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team. Bay Connects: Preparing schedules for the week Periodic Bay connects with deals Preparing MOM with Ops team and publishing it with the businesses Meeting Valley Clients on regular basis Connecting with Leads: Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business heads Bay connect schedule planning along with the business leads Sharing the discussion points with the leads post meeting MOM of the session: Update key MOM points and share with the projects Discussion with the Ops team about the MOM points Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines FCR review and Issue escalations closure: Ensuring the FCRs are resolved appropriately by the team and closed within TAT Involving in cases related to female employee safety issues Helping Ops team in resolving FCRs and transport issues Review FCR closure responses Meeting employees / Managers / HR to resolve issues if needed Accident / Incident report handling: Analysing the incidents and ensuring safety of employees on any incident (case to case) Helping the operations team in drafting the incident reports Approval of incident report before uploading in the tool Detailed updates to be shared with the businesses and the HR group on any major incidents BCP Information cascade: Mailers to business on transport updates in case of any disruption Periodic OTA/OTD report to be shared with the Transport Zonal Leads Soft skills training: Maintaining a calendar for monthly Saturday training sessions Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioural skills, etc. Sound like you? To apply you need to have: Education and Experience Qualification : Batchelors Degree Industry Experience: Service Industry / Client facing / Customer Service Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc. Technical Skills : 4 or more years of experience in related service industry; employee logistics and transport management preferred. Key Competencies Good technical writing, documentation, and communication skills. Self-motivated, positive attitude and a team player. Strong organizational skills and the ability to deal with large volumes of data. Effectively prioritize and manage time and workload to meet timelines. Working and conceptual knowledge of databases is a plus. Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus. Problem analysis Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Good knowledge of employee logistics. Innovative approach at work Quick learning ability & Positive thinking
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As the HR & IT Admin Executive at Steeloncall Services India (Pvt.) Ltd., your primary responsibility will be to ensure smooth HR, IT assets, and administrative operations across the office and other company locations such as warehouses or fulfillment centers. You will play a crucial role in multitasking, coordinating with internal teams and external vendors, managing resources efficiently, and supporting day-to-day operational needs. Your duties will include managing all office and site administration activities such as vendor coordination, facility management, and housekeeping oversight. You will be responsible for monitoring and maintaining stock levels of office supplies, stationery, and pantry items, handling procurement and vendor negotiations, and coordinating employee logistics. Additionally, you will organize travel, accommodation, and transportation arrangements, handle couriers, mail management, and inter-office communication logistics, and ensure cleanliness, hygiene, and safety standards across office premises. In addition to core HR and administration responsibilities, you will also be involved in IT asset management. This includes maintaining an updated inventory of all IT assets, coordinating procurement, issuance, and retrieval of IT assets for employees and teams, working with vendors for IT hardware/software procurement and servicing, and ensuring proper tagging, documentation, and lifecycle management of all IT equipment. The ideal candidate for this role should be fluent in Kannada and Hindi, possess a valid two-wheeler license for local travel, and have the ability to manage multiple responsibilities with integrity and attention to detail. A Bachelor's degree in any engineering field and at least 5 years of relevant experience in administration, HR operations, or IT asset management are required. Strong communication and interpersonal skills, excellent multitasking and time management abilities, and proficiency in MS Office are essential for this role. Knowledge of IT systems, networking, and hardware is desirable. If you are looking for a dynamic work environment in a fast-paced e-commerce business with learning and career growth opportunities, then this role at Steeloncall Services India (Pvt.) Ltd. is the perfect fit for you. Join us in transforming traditional procurement in the construction and infrastructure sectors through digital innovation.,
Posted 2 days ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
As the Employee Experience and Relationship Assistant Manager at JLL, you will play a crucial role in managing all aspects of collecting and preparing reports, handling application-based Process Management & Data Analytics, and overseeing the contemporary transport operations which includes Transport Management System/related applications. Your ability to stay fully equipped and resilient to learn new tech innovations will be essential in ensuring the smooth functioning of present-day operations. Your responsibilities will include having deep knowledge of advanced excel & Analytics, possessing excellent communication skills in English, both spoken and written, demonstrating a strong understanding of Transport Management System/similar platforms and applications in the transport domain, and managing large teams effectively with excellent man management skills. Additionally, you will be expected to have a good understanding and execution of MIS operations, be well-versed with automation tools, and have hands-on knowledge of Digital assistants. To excel in this role, you must be ready to work in a fast-paced environment, various shifts, and travel in NCR. Your ability to provide new solutions through Data analytics for faster enablement of economic streamlining of transport operations, interact with project leads for conflict resolution, presentations, vendor management, and undertake various responsibilities will be key to your success. To be considered for this position, you need to have a Bachelor's Degree or MBA with industry experience in Employee Logistics, Travels & Hospitality. With 4 or more years of related experience, including Data Analysis, Data Governance, and proficiency in MS Excel 2010, Word, and Outlook, you should also have technical skills in employee logistics, transport management, and Hospitality preferred. Key competencies required for this role include good technical writing, documentation, and communication skills, self-motivation, positive attitude, and a strong team player. You should have strong organizational skills to deal with large volumes of data, effectively prioritize and manage time, have working and conceptual knowledge of databases, and experience in accessing and executing end-user reports and dashboards from any reporting tool. In this role, you can expect to join an entrepreneurial, inclusive culture at JLL, where success is achieved together across the desk and around the globe. You will work alongside like-minded individuals with a shared goal of achieving great things. Embrace this opportunity to keep your ambitions in sight and explore the possibilities of where JLL can take you.,
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
haryana
On-site
As an Employee Experience and Relationship Assistant Manager at JLL, your role will involve managing all aspects of collecting and preparing reports, handling application-based Process Management & Data Analytics, and ensuring smooth operations of transport management systems. You will need to stay updated with new technological innovations and be proficient in managing contemporary transport operations. Your responsibilities will include: - Demonstrating deep knowledge of advanced Excel and Analytics - Possessing excellent communication skills in English, both spoken and written - Understanding and proficiency in Transport Management Systems and similar platforms - Managing large teams effectively with strong man management skills - Executing MIS operations efficiently - Utilizing automation tools and digital assistants effectively - Being adaptable to a fast-paced environment, various shifts, and travel in NCR - Providing data-driven solutions for streamlining transport operations economically - Interacting with project leads for conflict resolution, presentations, and vendor management To qualify for this role, you should have: - Qualification: Bachelors Degree/ MBA - Industry Experience: Employee Logistics, Travels & Hospitality - 4 or more years of experience in Employee Logistics, Travels & Hospitality, including Data Analysis and Data Governance - Proficiency in MS Excel 2010, Word, Outlook, and standard analytic and reporting systems - Technical Skills: Experience in employee logistics, transport management, and hospitality preferred Key Competencies required: - Strong technical writing, documentation, and communication skills - Self-motivated, positive attitude, and a team player - Organizational skills to handle large volumes of data effectively - Ability to prioritize and manage workload to meet timelines - Working knowledge of databases and experience in executing end-user reports and dashboards - Problem analysis, client service orientation, adaptability, teamwork, and presentation skills - Computer knowledge, good understanding of employee logistics, innovative approach, quick learning ability, and positive thinking At JLL, you can expect to join an entrepreneurial and inclusive culture that values teamwork and success. Your ambition and aspirations will be supported as you work with like-minded individuals to achieve great results. Join us at JLL and discover where your ambitions can take you.,
Posted 1 month ago
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