72 Email Etiquette Jobs - Page 2

Role & responsibilities Able to support the team with workshop modules based on business requirements, with defined objectives, quality content, flow and structure, and according to the standards and deadlines. Effectively execute and coordinate schedules with trainees. Send course notification and communication to invite learners to learning activities based on procedure/templates. Coordinate workshop/learning activities arrangement with facilitators and learners to provide sufficient logistical support for workshop/learning activities (e.g., classroom setup, material printing, teaching prop management, feedback gathering, etc.). Independently facilitate workshops (groups of 16) with activities and at the appropriate pace. Be flexible enough to be able to gauge trainee learning pace and adjust speed/focal areas accordingly. Support learning resources management, including procedure updates, learning resource uploading, folder management, etc. to ensure operational efficiency. Audit emails on defined parameters (e.g., grammar, sentence construction, content, structure). Input assessment scores according to defined criteria. In charge of workshop/learning activities implementation process, track data, summarize observations and document files as per procedure. Maintain and share periodic progress reports with the learners and their supervisors as per procedure. Always maintain an open channel of communication with stakeholders. Strong capability to identify key improvement areas and provide direct feedback to trainees to drive performance according to targets. Be able to analyze assessment data to identify low performers / gaps, root causes, and implement solutions to meet performance target s. Preferred candidate profile Prior exposure working across multiple communication training programs Bachelor's degree or Advanced Diploma in English Excellent written and verbal communication skills Excellent knowledge of English grammar Articles, Verb Tenses, Subject Verb Agreement, Sentence Structure, etc. Previous experience in training, auditing and coaching Excellent facilitation, presentation, coaching and feedback skills Proficient in MS PowerPoint and Excel Note: Apply only if you have exceptional communication skills (English) and experience in Corporate Training.

Job Title: Associate Manager Group Insurance Operations Location: Bangalore Experience Required: Minimum 2 years in Life Insurance (Group Insurance segment) Job Summary: We are seeking a proactive and detail-oriented Associate Manager to oversee key operational functions within our Group Insurance vertical. The ideal candidate will have hands-on experience in service desk management, process improvement, financial reconciliation, and customer service excellence. Strong communication skills and a passion for operational efficiency are essential. Key Roles & Responsibilities: Service Desk Management: Lead and manage the service desk team to ensure timely resolution of queries and issues. Monitor and improve service desk performance metrics. Product & Process Improvement: Identify gaps in current processes and recommend enhancements. Collaborate with cross-functional teams to implement product and process improvements. Financial Reconciliation: Ensure accurate and timely reconciliation of financial transactions related to group insurance policies. Coordinate with finance and underwriting teams for discrepancy resolution. Service TAT Monitoring: Track and analyze turnaround times (TAT) for various service requests. Implement corrective actions to maintain or improve service levels. Customer Service Excellence: Maintain high levels of customer satisfaction through efficient service delivery. Handle escalations and ensure prompt resolution. Tracker Maintenance: Maintain and update operational trackers for service requests, reconciliations, and process improvements. Generate periodic reports for management review. Qualifications & Skills: Bachelors degree or equivalent; MBA preferred. Minimum 2 years of experience in Life Insurance , specifically in Group Insurance operations. Strong analytical and problem-solving skills. Excellent verbal and written communication. Proficiency in MS Excel and other reporting tools. Ability to work collaboratively across departments.

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9082104424 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Description: GlobalLogic is looking for a detail-oriented and linguistically proficient Associate Language Expert – French to support our language and content operations. The ideal candidate should have strong command over French and English, with the ability to translate, transcribe, and validate language data with high accuracy. This role requires cultural sensitivity, linguistic accuracy, and the ability to work in a fast-paced environment. Requirements: 0-2 years of Experience as French Translator /French Specialist Should be A2/B1 certified Must be Flexible with Rotational Shifts & weekoffs (365 days , 24/7 support) Excellent Communication Skills in both French and English ( Read, Write , email etiquette ) Have a good understanding of all forms of public transport Skilled researcher and comfortable using a variety of online sources in various languages. Keen attention to detail. Self-motivated. Second language (Good to have either German or Spanish). 1 year technical support or other problem solving experience preferred, not necessary Able to maintain a positive attitude and attention to detail when performing repetitive tasks Adaptable and able to learn new projects and processes Good Judgment and Decision Making Capability Educational background : Any Graduate Customer service background (Communications team), but not necessary. Job Responsibilities: Should be able to Read,write provided text in recommended format Should be Strong in French & English Grammar: Articulation, Sentence Structure Able to coordinate and swap between multiple workflows and adapt to a fast paced environment Strong Web-Research ability: Analyzing and interpreting patterns and trends. Recording findings by taking written notes and using appropriate software What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Job Title: Sales Coordinator (Fresher) Location: Ahmedabad, Gujarat Salary: 15,000 20,000 per month Employment Type: Full-Time Department: Sales & Marketing Experience: 01 Year (Freshers welcome) Education: Bachelor's Degree in Marketing, Business Administration, or a related field Job Summary: We are seeking a proactive and organized Sales Coordinator (Fresher) to support our sales team in daily operations and client coordination. This is an excellent opportunity for a recent marketing graduate to gain hands-on experience in a dynamic sales environment and grow their career. Key Responsibilities: Assist the sales team with day-to-day coordination and follow-ups Respond to client inquiries and maintain excellent customer service Prepare and maintain sales reports, documentation, and records Coordinate with internal departments (marketing, logistics, finance) for order processing Support lead generation activities and maintain CRM records Schedule meetings, calls, and client interactions for the sales team Help in organizing promotional events and campaigns Maintain accurate tracking of sales targets and performance Requirements: Bachelors degree in Marketing, Business, or related field Strong English communication and interpersonal skills Basic knowledge of sales and marketing concepts Proficiency in MS Office (Excel, Word, PowerPoint) Good organizational and multitasking abilities Eagerness to learn and work in a team environment Familiarity with CRM tools (preferred but not required) What We Offer: Hands-on training and mentorship Opportunity to grow within the sales and marketing team A supportive and collaborative work culture Exposure to real-world client interactions and campaigns Catering to International Clients Skills required Sales Coordination, Client Communication, Lead Follow-up, Customer Relationship Management (CRM), Data Entry & Documentation, Order Processing, Microsoft Office (Excel, Word, PowerPoint), Email Etiquette, Tele calling Support, Team Collaboration, Time Management, Attention to Detail, Reporting & MIS, Basic Marketing Knowledge, Problem-Solving Skills, Multi-tasking Ability, Relationship Building, Scheduling & Calendar Management, Business Communication, Adaptability & Willingness to Learn

Looking to build your career in the Banking sector with a globally renowned process? We are hiring for Voice & Non-Voice roles in a dynamic and high-growth environment! To Apply Contact : Joy 7996004799 rivera.joy1210@gmail.com (If the line is busy, kindly WhatsApp your updated CV to the same number.) Location: Manyata Tech Park, Nagawara, Bangalore Salary: UPTO 6LPA Voice Process: 5.6 LPA (Fixed CTC) Non-Voice Process: 5.3 LPA (Fixed CTC) Shift: Rotational Cab Facility: One-way cab provided (up to 20 km) --- Eligibility Criteria: UG/Graduates Freshers and experienced both welcome Good communication skills required Must clear assessment (Voice AMCAT 60, Voice Versant 65) Background check: EPFO verification mandatory --- Role Highlights: Work with a premium international banking process Voice & Non-Voice openings pick your comfort zone Great exposure to client interaction and financial products Upskilling and growth opportunities within the process --- Why Apply? Attractive Salary Package Premium Banking Process Career Stability & Growth One-Way Cab Facility Work in a supportive and professional environment --- Apply Now! Limited openings don’t miss this chance to upgrade your career! Hosted by: Rivera Manpower Services Indiranagar, Bangalore To Apply Contact : Joy 7996004799 rivera.joy1210@gmail.com (If the line is busy, kindly WhatsApp your updated CV to the same number.)

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9773553319 Simran Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9022157571 Khyati 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job purpose The primary function of the role is to - sourcing, purchasing and brokering commercial aircraft parts. Establish positive and long-term sales relationships with customers while performing directed activities designed to achieve sales and revenue. Duties and responsibilities • Grow customer relationships with identified airlines, MROs and OEMs • Analyze customer requirements and RFQs, create proposals, quote prices and negotiate to price within company pricing guidelines • Maintain and develop long-term beneficial relationships with current and potential customers; create and execute a plan to bring new customers to the company. • Develop sales leads in the industry, follow-up on sales leads and turn them into invoiced sales • Remain current with the aftermarket industry to recognize issues and trends and then take action to increase business through applicable lead generation. • Identify brokering opportunities that require repair/overhaul investment to maximize financial returns • Assist with answering all calls and quote stock items at fair market value as per the set pricing. • Process all sales orders, no quotes, RMAs and drop ships • Support business in meeting monthly sales objectives in accordance with the sales plan • Represent the company through trade shows, phone calls, emails, and participation in industry organizations as requested. Qualifications Education : Graduation in any stream with minimum 50% Experience: 1+ years of relevant experience in sales. Skills: Excellent communication skills Characteristics: Go getter and leadership abilities Working conditions Willing to work on shift on a rotational basis

Description: GlobalLogic is looking for Associate Lead who plays a key role in managing day-to-day team operations while supporting project execution and delivery. This role involves both hands-on contribution and leadership responsibilities to ensure high-quality outcomes and team performance. Requirements: Required Areas : 24x7, 365 days Flexibility, Team management, Strong communication skills, Interpersonal skills, Documentation, Client coordination, Metrics, Dashboards. Required skills: SLA (Service level agreement), TAT (Turnaround time), ETA, RCA (Root cause analysis), Reports, Targets, EVAL's, KPI, KRA, Quality, Productivity, Absenteeism, Shrinkage, Attrition, Performance analysis, Quality audits, Quality feedbacks, Pilot project exposure. Should have a minimum 1 yr experience with customer support and handling Foreign languages editors is an added advantage Job Responsibilities: • Able to lead a team of 20 members • Should be able to flexible in working 24X7 model • Conduct briefings and team meetings for status updates, new product information, policy and procedure change, etc • Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis • Mentor & groom resources as per career growth options • Do 1-1 with team members regarding performance parameters, self-appraisal, quarterly appraisal of the team members based on stack ranking. • Drive the team towards business goals as per SLAs (Service Level Agreements) defined by the client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tools, TAT, etc.) • Maintain, create and check the daily process reports • Check the daily tasks and prioritize as per requirements • Assign work to the team and follow up • Identify key challenges for the assigned task on daily basis and come up with solutions • Devise strategies to ensure the project timeline is on track • Identify team goals and evaluate team progress. • Good with Analytical thinking • Basic Knowledge of MS Excel, Powerpoint & Spreadsheets What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now! Call: 9022157571 Khyati 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Description of Software Quality Analyst (manual testing) at Echelon Ahmedabad: Communication: 1) Clearly communicate with team members, Managers, and clients (as and when required) 2) Provide status update daily/weekly 3) Ask for guidance when needed 4) Send e-mails and make phone calls where required Productivity: 1) Understand your task(s) and associated target clearly 2) Keep record of whether you have achieved the target or not. If not, please provide explanation 3) Prepare reports based on tasks you have completed 4) Always try to improve yourself and be more productive Process: 1) Always comply with the process and share ideas on process improvement 2) Write test plan documents and send it for review 3) Update the test plan documents regularly 4) Test all the cases assigned 5) Store all the documents in a central location 6) Actively monitor support request(s), work on them and provide update Task Effectiveness: 1) Escalate issues as necessary 2) Complete all tasks within the specified timeframe Test Execution: 1) Execute tests on a timely basis 2) Report issues that are found 3) Keep track of issues and retest when necessary 4) Follow-up with concerned team/member to bring the work item to its completion Quality of Defects raised: 1) Provide clear steps to reproduce the issue, attach screenshot(s)/Video(s) or any other relevant information where required 2) Make sure that the issues recorded are done after thorough testing 3) Think out of the box to identify new bugs in the application under test Test Plan and Test Case Development: 1) Update test cases regularly 2) Add test cases whenever gap is found 3) Pass test cases after thorough verification 4) Write test cases such that all the requirements are covered, and nothing is missed 5) Write test cases in detail so that anyone new to the project can understand it easily

Were seeking a proactive Inbound Lead Executive to manage CRM, qualify leads, and coordinate demo schedules. This role is key in ensuring timely response and engagement with prospective clients. *Looking for candidates who can join immediately. Key Responsibilities: Handle inbound leads (website, WhatsApp, LinkedIn, offline channels). Qualify leads using BANT/lead scoring. Schedule demos and coordinate with pre-sales. Maintain CRM hygiene and call logs .

Job Role: We are seeking a Customer Success Associate to represent LionCircuits to our customers. Supporting clients who interact directly with our website is the main responsibility of this position. Your goal is to make sure that every step of the customer journeyfrom onboarding to order fulfillment and continuing supportis effective and seamless. Key Responsibilities: Customer Interaction: Handle customer queries via email, chat, and phone related to orders, pricing, PCB specifications, and general technical questions. Order Support: Assist customers with order placement, track shipments, and ensure prompt resolution of any queries or concerns. Onboarding & Guidance: Guide new users through the LionCircuits platform and provide clarity on available services and features. Cross-functional Coordination: Collaborate with internal teams such as Production, Engineering, and Logistics to address and resolve customer queries effectively. Relationship Management: Build and maintain strong customer relationships to drive satisfaction, engagement, and long-term retention. Feedback Sharing: Collect and communicate customer feedback and insights with relevant internal teams to support continuous improvement of services. Knowledge Management: Contribute to the creation and maintenance of FAQs, help guides, and documentation to enhance customer self-service and support efficiency. Preferred candidate profile Bachelors degree in Engineering, Business, or a related field. 01 year of experience in customer support, operations, or similar roles. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. A proactive and customer-focused approach. Basic knowledge of PCBs/electronics is a plus (not mandatory). Familiarity with CRM systems or customer support tools is an added advantage.

Job Title: Customer Support Executive - US (Freshers & Experienced) Job Location: Hyderabad, India Shift: Night Shift (US Central Time) Industry: Freight Forwarding No. of Vacancies: 4 Job Description: AWATAC Group is on the lookout for enthusiastic and dedicated Customer Support Executives to join our growing team. Whether youre a fresher looking to jumpstart your career or an experienced professional with a background in logistics and shipping, this is the perfect opportunity to work in a dynamic, fast-paced environment. Youll provide top-notch support to our US clients during night shifts (US Central Time), ensuring the highest level of customer satisfaction while building strong, lasting relationships. Job Requirements: For Freshers: A dynamic individual with excellent English communication and email etiquette. Educational Background: BBA/MBA in Logistics & Shipping, Supply Chain Management (SCM), or a related field. Solid understanding of logistics and shipping principles. Ability to thrive in a fast-paced and dynamic work environment. Ability to work independently, develop, and maintain strong customer relationships. For Experienced Candidates: A dynamic individual with excellent English communication and email etiquette. Minimum 3+ years of experience in dealing with US Shipping Lines and Trucking companies. Experience working with US freight forwarding companies and/or logistics companies dealing with Ocean Freight, Air Freight, and Project shipments. Experience in drayage handling (FCL/FTL/LTL) at USEC/USWC. Advantageous to have experience filing customs documentation in the CBP portal. Ability to work independently and develop and maintain strong relationships with customers.

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 7738521154 Shilpa www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9137797705 Hrutika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Hiring for Below Role: Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Video KYC Officer Virtual Relationship manager Personal Banker on Call Call 9773553319 / 7738521154 / 8080126356 /8169642494 Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in

Role : Executive Assistant/ Personal Assistant Location : Santacruz West/ Goregaon East Job description DNEG is looking for an Executive Assistant to perform a variety of administrative tasks and support our company's Senior Management. The responsibilities include Secretarial functions, Office Administration, Project Management, Administration and Internal & External communications for the Organization. Ultimately, the person will contribute to the efficiency of our business by providing personalized and timely support to executive members. Responsibilities Supporting the senior management for the planning, adherence to compliances, meeting deadlines and managing critical requests. Managing secretarial / executive assistant activities in coordination with internal / external departments for smooth business operations Act as the strategic communicator to both the internal and external parties Confidentiality: A high level of integrity & discretion in handling confidential information as well as professionalism in dealing with work and colleagues Exhibits high operational excellence great organizational skills the ability to meet tight deadlines, juggle multiple critical requests, and show flexibility and the ability to solve complex problems at a moments notice Managing information flow in a timely and accurate manner coordinating the day-to-day office functions as per departments Standard Operating Make travel and accommodation arrangements Format information for internal and external communication memos, emails, presentations, reports Take minutes during meetings Screen and direct phone calls and proper correspondence Requirements and skills: Minimum 4 years work experience as an Executive Assistant, Personal Assistant or similar role. Excellent MS Office skill Outstanding organizational and time management skills Familiarity with office gadgets and applications (e.g. e-calendar, G-suite, etc.) Excellent verbal and written communications skills Discretion and confidentiality Bachelors degree Experience of managing coordination outside India would be an advantage.

Job Title: Customer Support Executive Email Support Company: Coolboots Media (Backed by Times Internet) Location: Gurgaon Experience: Minimum 1 year Job Type: Full-time Job Description: We are looking for a Customer Support Executive to handle customer queries via email for our product Outspark. You will be responsible for responding to customer issues, resolving complaints, and ensuring a smooth customer experience. Key Responsibilities: Respond to customer emails in a timely and professional manner Understand customer concerns and provide accurate solutions Coordinate with internal teams to resolve queries Maintain records of customer interactions Requirements: Good written communication skills Basic computer knowledge Ability to handle multiple emails efficiently Prior experience in customer support is a plus Benefits: Getting a chance to develop hands-on professional experience working for a AI powered platform Free Lunch Free medical Insurance Opportunities for career growth and advancement within a rapidly growing company. Comprehensive training and ongoing support to help you succeed in your role.

Hiring Merchandiser (Flat Knits & Sweaters) with 4–10 yrs exp. Must have strong communication, email & computer skills. Handle buyer/vendor coordination, sampling & data tracking. Send CV to info@indostates.in or WhatsApp 9999466666.

Only male candidates are required Title:- Customer Service Executive Timing: (Rotational shift 6 days working) Location:- 1, Anneshwara Panchayat, Kasaba Hobli, Devanahalli Taluk, Bangalore 562110, Second Location:- knowledge park 3 greater noida Need Immediate Joiner Job Description They must possess a professional attitude towards customers. The representative should also demonstrate a positive attitude while handling customers. They should also communicate well with customers through numerous communication channels. Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward. The employee must also identify causes that led to customer complaints and then resolve them with possible solutions. They should also have in-depth knowledge about business based on which they can manage customer complaints. The staff must also record customer feedback for process improvement as per company process. Communicate and coordinate effectively with internal departments Maintain customer database as per company process Follow company process accurately and efficiently Skill Set required Candidates must hold a general education degree or a basic high school diploma. The candidate should always be calm and patient with customers. Candidates must have basic skills in computers. Candidates with relevant experience in customer service are a preference.. High level of professionalism (you are one of the faces of the company!) Ability to handle stress Excellent verbal and communication skills Organized and Multi-tasking Ability to learn other software systems relatively easily Good writing skills (email etiquette) Team player Empathy Confidentiality

Make outbound calls to potential and existing clients to discuss. Generate leads by identifying business opportunities for our Company. Provide pre-sale and post-sale support by assisting clients with .