Eletrical Vehicle Service Advisor

Job Summary:

The Service Advisor – EV acts as the primary liaison between customers and the service department, ensuring a seamless experience in the maintenance and repair of electric vehicles. The role involves understanding EV systems, managing service workflows, and providing accurate technical information and excellent customer service.

Key Responsibilities:

• Customer Interaction:
• Greet customers and understand their service needs, complaints, or requests.
• Explain EV-specific service procedures, maintenance schedules, and repair details clearly.
• Provide accurate estimates for service and repair costs and obtain customer approvals.
• Service Coordination:
• Schedule service appointments and coordinate with the workshop team for timely completion.
• Track the progress of vehicles under service and provide updates to customers.
• Ensure all service jobs adhere to manufacturer standards and safety protocols for EVs.
• Technical Support:
• Interpret diagnostic results and translate technical issues into customer-friendly language.
• Collaborate with technicians to identify and resolve complex EV issues.
• Stay updated with the latest EV technology, battery management systems, and charging infrastructure.
• Documentation & Reporting:
• Maintain accurate records of service history, customer interactions, and billing.
• Ensure compliance with warranty and service documentation requirements.
• Generate and analyze service reports to improve customer satisfaction and efficiency.
• Customer Satisfaction:
• Handle customer complaints professionally and ensure issues are resolved promptly.
• Promote value-added services, accessories, and maintenance packages.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications & Skills:

• Education:
• Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field.
• Experience:

2–5 years of experience as a Service Advisor in the automotive sector (EV experience preferred).

• Technical Skills:
• Knowledge of EV components (battery, motor, inverter, BMS, charging systems).
• Familiarity with diagnostic tools and service management software.
• Understanding of EV safety procedures and high-voltage system handling.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced and technology-driven environment.Key Performance Indicators (KPIs):

• Customer satisfaction score (CSI)
• Service turnaround time
• Job accuracy and documentation quality
• Repeat customer rate
• Upselling of service packages

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person