Customer Connect Specialist Hitachi Careers

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

The opportunity: At Hitachi Energy, it's the people that matter most - to us and our customers. This role is specifically designed to cater L1 support. How you'll make an impact: Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks. Need to play the role of L1 support wherever applicable. Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism. Be a customer advocate for timely response to issues and problem resolution and escalation. Report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment. Where required, support customers during run time activities and provide online troubleshooting support and resolution. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business. Your background: Basic knowledge in electrical engineering/science (bachelor's degree in science, Diploma in engineering preferred). Prior experience of being in a customer support role needed 1-2 years. Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set. High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement. English mandatory any other international language will be a plus. Basic knowledge of Power BI & Power Apps will be an added advantage. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.,

Posted 16 hours ago

Apply

Travel Claims Assistance, Process Developer-HMS056210 Genpact

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a Travel Claims Assistance Process Developer at Genpact, you will be responsible for examining travel documents, medical treatment records, and medical bills to determine claim denial, settlement, or review. Your role will involve comparing data on the claim form with the protection plan to ensure completeness and validity. Additionally, you will review and analyze detailed medical records, calculate reimbursement of benefits, and accurately interpret information from various sources and systems. You will need to work proactively to resolve claims efficiently and increase productivity without compromising on quality. Handling varied workloads, meeting targets and deadlines, and working on special projects and tasks as assigned are also part of your responsibilities. It is essential to display energy and enthusiasm in approaching your job and ensure that the turnaround time and quality of work meet company service standards. The minimum qualifications for this role include relevant work experience in US Travel claims processing and a graduation degree except technical. Preferred qualifications include experience in US Travel claim insurance and medical claim processing. Candidates with good knowledge of US travel claims processing and the travel industry will be preferred. Strong communication, decision-making, and multitasking skills are essential, along with proficiency in written and verbal English. If you are detail-oriented, computer literate, have good comprehensive skills, and can manage time effectively, this role is for you. Join us at Genpact and be part of a global professional services firm that is dedicated to creating lasting value for clients across various industries. Apply now and embark on a rewarding career as a Travel Claims Assistance Process Developer with us in Kolkata, India.,

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.