Ecommerce cum Operations

Job Title: E-commerce cum Operations Executive/Manager

Job Summary:

We are seeking a dynamic and detail-oriented individual to manage our e-commerce platforms and oversee daily operational activities. The ideal candidate should have hands-on experience in managing online marketplaces (Amazon, Flipkart, etc.), inventory coordination, order processing, logistics, and general operational support to ensure smooth end-to-end execution of orders and customer satisfaction.

Key Responsibilities:E-commerce Management:

• Manage product listings, content updates, pricing, and stock availability on online platforms (Amazon, Flipkart, etc.).
• Monitor and analyze sales performance, promotions, and campaigns.
• Coordinate with digital marketing and creative teams for product visibility and SEO optimization.
• Ensure timely responses to customer inquiries, reviews, and complaints.
• Manage returns, refunds, and claims on online marketplaces.
• Keep up with e-commerce trends and competitor activities.

Operations Management:

• Coordinate with warehouse and logistics partners for timely order dispatch and delivery.
• Monitor inventory levels and work with procurement for stock replenishment.
• Ensure accurate and timely order fulfillment and documentation.
• Handle vendor coordination and order tracking.
• Maintain records and reports related to daily operations and e-commerce sales.
• Support overall backend operations, including invoicing and shipment tracking.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• 5-10 years of relevant experience in e-commerce and operations.
• Proficient in MS Excel, Google Sheets, and inventory/order management systems.
• Familiarity with e-commerce platforms like Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Preferred Skills:

• Knowledge of logistics and shipping portals like Delhivery, Shiprocket, etc.
• Basic knowledge of GST, invoicing, and e-commerce taxation.
• Experience in ERP or any software is a plus.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

Application Deadline: 05/08/2025
Expected Start Date: 17/08/2025