E-commerce Shipping & Logistics Coordinator

We are seeking a highly organized and detail-oriented E-commerce Shipping & Logistics Coordinator to manage all backend shipping activities for our online store. The ideal candidate will have hands-on experience with Shiprocket and Shopify, ensuring a seamless and efficient order fulfillment process from the moment an order is placed to its successful delivery. This role is crucial for maintaining customer satisfaction through timely and accurate shipping.

Key Responsibilities:

• Order Processing & Fulfillment:
• Monitor and process new orders daily through the Shopify backend.
• Generate and manage shipping labels, manifests, and invoices using the Shiprocket dashboard.
• Coordinate with warehouse/packing teams to ensure timely and accurate order packing.
• Shiprocket Management:
• Manage all courier partners integrated with Shiprocket.
• Create and schedule pickups, and track shipments in real-time.
• Resolve any issues related to pickups, RTOs (Return to Origin), and delivery exceptions.
• Monitor shipping costs and identify opportunities for cost savings.
• Shopify Backend Operations:
• Update order statuses on Shopify (e.g., from "Unfulfilled" to "Fulfilled").
• Upload tracking information to Shopify for customer notifications.
• Manage and process customer returns and exchanges through the Shopify system.
• Maintain accurate inventory levels in the Shopify backend.
• Customer Communication & Support:
• Respond to customer inquiries regarding shipping status, delays, and tracking information.
• Resolve shipping-related customer issues in a professional and timely manner.
• Send proactive communication to customers about shipping updates or potential delays.
• Data Analysis & Reporting:
• Generate regular reports on shipping performance metrics, including delivery times, RTO rates, and shipping costs.
• Analyze data to identify trends and areas for improvement in the shipping process.
• Provide insights and recommendations to management based on shipping data.
• Process Improvement:
• Identify and implement process improvements to enhance shipping efficiency and reduce costs.
• Stay up-to-date with new features and updates on Shiprocket and Shopify platforms.
• Troubleshoot and resolve any technical issues related to the shipping software.

Qualifications:

• Proven experience in managing backend operations for an e-commerce business.
• In-depth, hands-on experience with Shiprocket and Shopify is mandatory.
• Strong understanding of the end-to-end e-commerce order fulfillment process.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in using Microsoft Excel or Google Sheets for data analysis and reporting.
• Strong problem-solving skills and a proactive approach.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a similar role is a significant plus.

Education:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred but not required with relevant experience.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Expected Start Date: 21/08/2025